Chico's FAS, Inc. - Retail
Sales Lead - White House Black Market- Keyholder
Chico's FAS, Inc. - Retail, Peabody, Massachusetts, us, 01960
Sales Lead - White House Black Market- KeyholderLocation: Peabody, Massachusetts 01810Country: United StatesRegion: NortheastReference Number: 6121Position Type: PermanentCategory: RetailJob Function: Store - AssociatePosition Objective
The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.Functional Responsibilities
Drive for Results:
Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.Build High Performing Teams
Motivates and inspires store team, promoting a shared vision while modeling core values.Promotes an inclusive, collaborative approach to problem solving.Communicates with store teams and Store Management to effectively lead positive change.Customer Experience
Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards.Models sales expectations by utilizing various techniques and communicating product knowledge to the customer.Builds and maintains a solid customer following through clienteling and wardrobing.Ensures prompt resolution of customer concerns.Ensures a fast and efficient register experience.Talent
Supports, implements, and provides follow-up for all training programs.Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed.Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.Qualifications
High school diploma or equivalent.1+ year retail or sales management experience preferred.Must be 18 years of age or older.Excellent communication, verbal and written skills.Excellent customer service skills.Able to learn or adapt to technology provided by the company.Knowledge of administrative aspects of store operations.Strong organizational skills and ability to multi-task in a fast-paced environment.Physical Requirements
Constant Walking/Standing- 67-100% of 8-hour shift.Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.Frequent Climbing- 34%-66% of 8-hour shift.Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.Functional Responsibilities
Drive for Results:
Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.Build High Performing Teams
Motivates and inspires store team, promoting a shared vision while modeling core values.Promotes an inclusive, collaborative approach to problem solving.Communicates with store teams and Store Management to effectively lead positive change.Customer Experience
Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards.Models sales expectations by utilizing various techniques and communicating product knowledge to the customer.Builds and maintains a solid customer following through clienteling and wardrobing.Ensures prompt resolution of customer concerns.Ensures a fast and efficient register experience.Talent
Supports, implements, and provides follow-up for all training programs.Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed.Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.Qualifications
High school diploma or equivalent.1+ year retail or sales management experience preferred.Must be 18 years of age or older.Excellent communication, verbal and written skills.Excellent customer service skills.Able to learn or adapt to technology provided by the company.Knowledge of administrative aspects of store operations.Strong organizational skills and ability to multi-task in a fast-paced environment.Physical Requirements
Constant Walking/Standing- 67-100% of 8-hour shift.Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.Frequent Climbing- 34%-66% of 8-hour shift.Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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