HUB International
Senior Claims Consultant
HUB International, Columbia, South Carolina, us, 29228
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events.
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
SUMMARY:
The
Senior Claims Consultant , in a client-facing role, applies their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution. Will act as a liaison between clients, adjusters, lawyers, insurance companies, claims management and other related client services. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in outcomes that meet or exceed expectations. Provides a high level of claims support to Producers and Account Managers to support client retention and growth as appropriate and in accordance with standard practices, policies, and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Claims advocate and facilitator on behalf of the client
Consultation with clients on claims issues
Review and recommend solutions to coverage, quantum and claim handling management issues.
Negotiates with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims.
Participate in sales presentations to prospective clients.
Assist the client in preparing special claims servicing instructions, focusing on the client’s specific needs and taking into consideration the structure of their insurance programs.
Review and comment on policy wording for account teams
Review of claims with clients/insurers/loss adjusters regularly
Work with clients to ensure efficient, prompt and smooth flow of claims handling and established processes are followed.
Provide guidance to client as to claim process along with direction regarding likely outcome and timelines.
Liaise with carriers and representatives through claim process.
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.
Ensures the accuracy of data in those systems.
Answer basic coverage questions.
Review and interpret policy language with the ability to propose coverage solutions in questionable/disputed situations.
Accurate electronic filing of claims, as deemed appropriate.
Attend Critical Path, prospecting, stewardship and client meetings as requested, including participation in presentations.
Works closely with Producers and other HUB personnel on all claim’s aspects for our clients, while adhering to HUB’s best practices and standard procedures
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
Makes appropriate recommendations to clients in response to those changes independent of manager approval.
Travels on company business as required.
Prepares reports for management as required.
Attends industry related continuing education training and courses.
Performs other duties and projects as assigned.
WORK EXPERIENCE REQUIREMENTS:
Minimum 5 years of applicable claims handling experience
Exceptional written and verbal communication skills
Superior customer service and problem-solving skills.
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Ability to work in a team environment.
Significant skill in handling competing demands and projects.
Excellent organizational skills and ability to prioritize and delegate responsibility.
EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:
Bachelor’s Degree Preferred
Relevant Insurance licenses per state/regional statutes
Associate in Claims (AIC) or CPCU designation preferred.
Department:
Account Management & Service
Required Experience:
5-7 years of relevant experience
Required Travel:
Up to 25%
Required Education:
High school or equivalent
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HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events.
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
SUMMARY:
The
Senior Claims Consultant , in a client-facing role, applies their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution. Will act as a liaison between clients, adjusters, lawyers, insurance companies, claims management and other related client services. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in outcomes that meet or exceed expectations. Provides a high level of claims support to Producers and Account Managers to support client retention and growth as appropriate and in accordance with standard practices, policies, and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Claims advocate and facilitator on behalf of the client
Consultation with clients on claims issues
Review and recommend solutions to coverage, quantum and claim handling management issues.
Negotiates with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims.
Participate in sales presentations to prospective clients.
Assist the client in preparing special claims servicing instructions, focusing on the client’s specific needs and taking into consideration the structure of their insurance programs.
Review and comment on policy wording for account teams
Review of claims with clients/insurers/loss adjusters regularly
Work with clients to ensure efficient, prompt and smooth flow of claims handling and established processes are followed.
Provide guidance to client as to claim process along with direction regarding likely outcome and timelines.
Liaise with carriers and representatives through claim process.
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.
Ensures the accuracy of data in those systems.
Answer basic coverage questions.
Review and interpret policy language with the ability to propose coverage solutions in questionable/disputed situations.
Accurate electronic filing of claims, as deemed appropriate.
Attend Critical Path, prospecting, stewardship and client meetings as requested, including participation in presentations.
Works closely with Producers and other HUB personnel on all claim’s aspects for our clients, while adhering to HUB’s best practices and standard procedures
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
Makes appropriate recommendations to clients in response to those changes independent of manager approval.
Travels on company business as required.
Prepares reports for management as required.
Attends industry related continuing education training and courses.
Performs other duties and projects as assigned.
WORK EXPERIENCE REQUIREMENTS:
Minimum 5 years of applicable claims handling experience
Exceptional written and verbal communication skills
Superior customer service and problem-solving skills.
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Ability to work in a team environment.
Significant skill in handling competing demands and projects.
Excellent organizational skills and ability to prioritize and delegate responsibility.
EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:
Bachelor’s Degree Preferred
Relevant Insurance licenses per state/regional statutes
Associate in Claims (AIC) or CPCU designation preferred.
Department:
Account Management & Service
Required Experience:
5-7 years of relevant experience
Required Travel:
Up to 25%
Required Education:
High school or equivalent
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