EssilorLuxottica
Store Manager
EssilorLuxottica, Woodbridge, New Jersey, us, 07095
Requisition ID:
859976Store # : 000242 LensCraftersPosition: Full-TimeTotal Rewards: Benefits/Incentive Information
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
MAJOR DUTIES & RESPONSIBILITIESEnsure the LensCrafters team provides unsurpassed Customer ServiceProvide training and coaching to the team leveraging Company provided programsAnalyzes reporting to create and implement action plans to improve store KPIs, including:NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and othersAttracts and hirers highly engaged team to esure the store has the right people in the right place at the right timePartners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIsTakes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experienceEnsures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environmentBASIC QUALIFICATIONS
High School graduate or equivalent4+ years management/supervisory experienceComprehensive knowledge from operations, processes and business implicationsStrong influencing and negotiating skillsTeam building and management skillsKnowledge of current optical theory and merchandiseStrong communicator and listenerStrong basic math skills (addition, subtraction, multiplication, division)Sales skillsFamiliarity with cash register, computers and calculatorsAbility to manage time under aggressive deadlinesPREFERRED QUALIFICATIONS
College degree or equivalentState licensure (if applicable) and/or ABO Certification in non-licensed statesLensCrafters Final Inspector CertificationLensCrafters Quality, Fitting and Adjusting ProgramPrevious experience in customer service and retailKnowledge of current store merchandiseHigh level of business acumen to include detailed knowledge of LC Dashboard
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
859976Store # : 000242 LensCraftersPosition: Full-TimeTotal Rewards: Benefits/Incentive Information
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
MAJOR DUTIES & RESPONSIBILITIESEnsure the LensCrafters team provides unsurpassed Customer ServiceProvide training and coaching to the team leveraging Company provided programsAnalyzes reporting to create and implement action plans to improve store KPIs, including:NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and othersAttracts and hirers highly engaged team to esure the store has the right people in the right place at the right timePartners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIsTakes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experienceEnsures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environmentBASIC QUALIFICATIONS
High School graduate or equivalent4+ years management/supervisory experienceComprehensive knowledge from operations, processes and business implicationsStrong influencing and negotiating skillsTeam building and management skillsKnowledge of current optical theory and merchandiseStrong communicator and listenerStrong basic math skills (addition, subtraction, multiplication, division)Sales skillsFamiliarity with cash register, computers and calculatorsAbility to manage time under aggressive deadlinesPREFERRED QUALIFICATIONS
College degree or equivalentState licensure (if applicable) and/or ABO Certification in non-licensed statesLensCrafters Final Inspector CertificationLensCrafters Quality, Fitting and Adjusting ProgramPrevious experience in customer service and retailKnowledge of current store merchandiseHigh level of business acumen to include detailed knowledge of LC Dashboard
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.