LSG Lufthansa Service Holding AG
Transportation & Account Supervisor
LSG Lufthansa Service Holding AG, San Jose, California, United States, 95199
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Transportation & Account SupervisorJob Location:
San Jose-USA-95110Work Location Type:
On-SiteHourly Rate:About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.Role Purpose Statement
We seek an experienced Transportation Supervisor leader who is also a people person, passionate about safety, and the go-to person for all things customer service related. As our Supervisor, you will manage a team focused on delivering quality products to our airline customers. You will also maintain relationships with our clients (aka airlines), ensure accurate billing and provisioning, monitor compliance with various regulations (FDA, HACCP, etc.), and ensure flights depart on time with delicious meals in tow.Main Accountabilities
How You'll Make a DifferenceEnsure that the area of responsibility is properly organized, staffed, and directed and that all delivery times are being met timelySchedule and control staff to meet labor productivity and overtime targetsEnsure compliance with all government regulatory agencies' standards (for example: Food and Drug Administration (FDA), United States Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)Document and follow up on all department processes to implement improvementsEnsure on-time and accurate production and/or catering of all flightsMonitor and ensure compliance with all safety regulationsDevelop, document, and maintain flight attendant comment and delay databaseSupport the Executive chef in menu presentations as needed. Assist in Chef's tableEnsure par levels of customer inventory and customer-specific goodsParticipate in special customer projectsOther duties as deemed necessaryKnowledge, Skills and Experience
Bachelor’s degree or equivalent knowledge preferredOne to three years
of related work experience required in a management roleProblem solving and leadership skillsStrong interpersonal and communication skillsProven success in improving work processes and leading change in a complex, fast environmentDemonstrable record of understanding and meeting customer expectationsAbility to develop and lead others to obtain desired results & achieve productivity goalsWorking knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulationsExcellent verbal, written and organizational skills required along with the ability to multi-task
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Transportation & Account SupervisorJob Location:
San Jose-USA-95110Work Location Type:
On-SiteHourly Rate:About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.Role Purpose Statement
We seek an experienced Transportation Supervisor leader who is also a people person, passionate about safety, and the go-to person for all things customer service related. As our Supervisor, you will manage a team focused on delivering quality products to our airline customers. You will also maintain relationships with our clients (aka airlines), ensure accurate billing and provisioning, monitor compliance with various regulations (FDA, HACCP, etc.), and ensure flights depart on time with delicious meals in tow.Main Accountabilities
How You'll Make a DifferenceEnsure that the area of responsibility is properly organized, staffed, and directed and that all delivery times are being met timelySchedule and control staff to meet labor productivity and overtime targetsEnsure compliance with all government regulatory agencies' standards (for example: Food and Drug Administration (FDA), United States Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)Document and follow up on all department processes to implement improvementsEnsure on-time and accurate production and/or catering of all flightsMonitor and ensure compliance with all safety regulationsDevelop, document, and maintain flight attendant comment and delay databaseSupport the Executive chef in menu presentations as needed. Assist in Chef's tableEnsure par levels of customer inventory and customer-specific goodsParticipate in special customer projectsOther duties as deemed necessaryKnowledge, Skills and Experience
Bachelor’s degree or equivalent knowledge preferredOne to three years
of related work experience required in a management roleProblem solving and leadership skillsStrong interpersonal and communication skillsProven success in improving work processes and leading change in a complex, fast environmentDemonstrable record of understanding and meeting customer expectationsAbility to develop and lead others to obtain desired results & achieve productivity goalsWorking knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulationsExcellent verbal, written and organizational skills required along with the ability to multi-task
#J-18808-Ljbffr