US Bank
Branch Manager 3 - Northgate, WA
US Bank, Seattle, Washington, us, 98127
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job Description
Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.ESSENTIAL FUNCTIONS:Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and clients feel valued.Effectively leads through change, can navigate ambiguity and demonstrates agility.Leads individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities.Provides day-to-day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.Adapts to new digital programs, products, services and technology platforms.Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners.Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers.Establishes, maintains and manages an effective advisory and service environment through the customer engagement model.Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources.Participates in local market/community activities to promote U.S. Bank growth and culture.Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training.Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.Performs other duties as assigned or required.Basic Qualifications- Bachelor’s degree, or equivalent work experience- One to two years of experience working in a sales, retail management, or banking environmentPreferred Skills/Experience- Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems- Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace- Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills- Ability to evaluate and resolve problems and issues with minimal guidance- Demonstrated success in retail sales environmentBenefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.EEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States.
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Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.ESSENTIAL FUNCTIONS:Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and clients feel valued.Effectively leads through change, can navigate ambiguity and demonstrates agility.Leads individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities.Provides day-to-day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.Adapts to new digital programs, products, services and technology platforms.Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners.Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers.Establishes, maintains and manages an effective advisory and service environment through the customer engagement model.Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources.Participates in local market/community activities to promote U.S. Bank growth and culture.Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training.Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.Performs other duties as assigned or required.Basic Qualifications- Bachelor’s degree, or equivalent work experience- One to two years of experience working in a sales, retail management, or banking environmentPreferred Skills/Experience- Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems- Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace- Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills- Ability to evaluate and resolve problems and issues with minimal guidance- Demonstrated success in retail sales environmentBenefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.EEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States.
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