workday
Managing Partner - Industries Capabilities Center
workday, Atlanta, Georgia, United States, 30383
Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique.About the TeamWorkday's Strategic Customer Engagement practice focuses on stewarding our largest customers across North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey.About the RoleAs a Managing Partner - Industries Capability Center, you are accountable for the overall success of a portfolio of deploying and production customers operating from a hub location potentially across multiple industries. You will be orchestrating the development and maintenance of executive relationships, taking accountability for the successful deployment of the Workday solution, positioning additional services into your customer portfolio, ensuring customers consume the components of their subscription, and encouraging an effective reference motion. Portfolios consist of 10 to 12 customers subscribing to our Workday Success Plan offering.Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.Areas of Responsibility
Advocate for assigned customers across WorkdayOrchestrate resources to fulfill Workday’s obligationsPromote a remarkable experience that smooths future renewalsCollaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offeringsDevelop and sustain customer executive relationshipsMaintain accurate contact records of customer interactions in CRM softwareCollaborate with the extended Sales team to develop and realize an account plan for each assigned customerServe on and actively participate in customer steering committee meetingsProvide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issuesReceive concerns from customer executives and coordinate workmates to resolve the situationWork with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes.Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success PlanEngage the appropriate workmates to support account planning and feature adoption strategiesSeek customer stories and champions who will speak with prospective customersCollaborate with other workmates in the Strategic Engagement practice around the world to advance the tools and techniques that produce a remarkable customer experienceBasic Qualifications
2+ years direct experience with Workday as an implementation leader, business function owner, hands-on configuration resource, or workmate6+ years career experience including deploying modern Finance and HR technology solutions at a project or program manager levelOther Qualifications
Able to deliver customer presentationsAble to write an internal customer account planAble to travel up to 50%Experience with diplomatic coordination or collaboration with executivesAbility to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targetsLeadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organizationWillingness to ‘roll up one’s sleeves’ and assist wherever neededGreat teammate who will work across the organization to continue improving the way we stay relevant for our customersWilling to manifest a little fun for workmates and customers!Excellent Communication, management, organization and mediation skillsWorkday is proud to be an equal opportunity workplace.
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Advocate for assigned customers across WorkdayOrchestrate resources to fulfill Workday’s obligationsPromote a remarkable experience that smooths future renewalsCollaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offeringsDevelop and sustain customer executive relationshipsMaintain accurate contact records of customer interactions in CRM softwareCollaborate with the extended Sales team to develop and realize an account plan for each assigned customerServe on and actively participate in customer steering committee meetingsProvide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issuesReceive concerns from customer executives and coordinate workmates to resolve the situationWork with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes.Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success PlanEngage the appropriate workmates to support account planning and feature adoption strategiesSeek customer stories and champions who will speak with prospective customersCollaborate with other workmates in the Strategic Engagement practice around the world to advance the tools and techniques that produce a remarkable customer experienceBasic Qualifications
2+ years direct experience with Workday as an implementation leader, business function owner, hands-on configuration resource, or workmate6+ years career experience including deploying modern Finance and HR technology solutions at a project or program manager levelOther Qualifications
Able to deliver customer presentationsAble to write an internal customer account planAble to travel up to 50%Experience with diplomatic coordination or collaboration with executivesAbility to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targetsLeadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organizationWillingness to ‘roll up one’s sleeves’ and assist wherever neededGreat teammate who will work across the organization to continue improving the way we stay relevant for our customersWilling to manifest a little fun for workmates and customers!Excellent Communication, management, organization and mediation skillsWorkday is proud to be an equal opportunity workplace.
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