Electronic Arts Inc.
AV Manager
Electronic Arts Inc., Redwood City, California, United States, 94061
Location: Redwood ShoresJob Title: AV ManagerReports to: IT Manager
Hours: Monday – Friday 8:30AM to 5:30PM
General DescriptionA full time, global position focused on AV solutions and support for our infrastructure, meetings, andevents.Oversee support and maintenance of our in-house AV systems, and peripherals to ensure optimalperformance and uptime. Identify areas for automation and focus on design, development, andevaluation of automation. Manage support staff, continuing development of meeting room systems,technologies, and events. Lead IT communities focused on future standards and knowledge sharing.
Key Skills & Responsibilities● Manage and mentor a team of AV engineers to ensure they are meeting their goals andproviding a positive employee experience.● Ensure exceptional AV support and a white glove service to our customers, primarilyfocused on C-Level, Executives, and other VIPs, for end-user meetings, conferences,and events.● Set and implement standards for all EA sites.● Perform analysis and diagnosis of complex AV issues for our infrastructure andrecommend and implement solutions.● Ensure routine preventive maintenance and maintain functional aspects of A/V systems,ensuring a ready to use state.● Build and maintain proactive relationships with key stakeholders (including C-Level,Executives and VIPs) within company business units that we support and work with,ensuring business objectives are met.● Manage vendors and maintain vendor relationships.● Place and escalate vendor service calls when necessary to resolve hardware orsoftware failures.● Knowledge, understanding, and hands-on experience of video conferencing includingsupport for Zoom conference calls and webinars.● Knowledge of production equipment and broadcast.● Understanding of production terms and roles within live events, including A1, V1,Technical Director.● Understanding and knowledge of operating audio and video equipment during live andhybrid events (including Digital audio Mixers, wireless microphone management, screenswitching, PTZ cameras, Lighting control, content management, remote participantmanagement, etc.)● Familiarity with product lines including Crestron, Extron, Samsung, BiAmp, Clearone,QSC / Q-SYS, D&B sound system, Shure, Yamaha CL5, Barco (E2), High End Systems,Neat, Poly, Cisco, BrightSign, etc.● Perform analysis and diagnosis of complex AV issues, demonstrating expertise in AVsignal flow and systemic troubleshooting methods to efficiently identify root cause andresolve issues for end users as well as our infrastructure, and recommend andimplement solutions.● Familiarity/certification with IP network audio systems (such as Dante).● Maintain, refine, and create AV systems documentation in Google Drive, Teams, etc.● Identify opportunities to improve existing processes through refinement and/orautomation.● Ensure compliance with company processes, methods, and procedures.● Participate and/or lead IT projects with the ability to complete tasks independently● Valuing being a part of a best-in-class service team
Required Qualifications● Bachelor’s degree or professional training/certifications related to areas ofresponsibilities or equivalent work experience.● 5+ years of experience in all aspects of professional AV support.● Exceptional leadership, coaching, communication, and interpersonal skills● Ability to analyze processes and information, identify problems and trends, and developeffective solutions and strategies.● Commitment to providing exceptional service to customers and support to staffmembers.● Experienced in AV design engineering.● Strong experience with audio and video conferencing technologies.● Troubleshooting and support experience with AVoIP, DSP, control, digital signage andvideo wall systems.● Excellent communications and client service skills, with consistent follow-through.● CTS Certification● Understanding of development and consumer game consoles.● Ability to coordinate and communicate at all levels within the organization.● Ability to manage vendors and ensure deliverables are met.● Tech Savvy – Ability and passion for learning new technology and tools.● Excellent Customer Support skills● Self-starter, self-motivated, able to work under minimal supervision.● Remote/On-site flexibility.● Able to lift 50 lbs
US COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.
EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES
• California (depending on location e.g. Los Angeles vs. Sacramento):
º $122,400 - $176,300 USD Annually
Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to temporary full-time employees scheduled to work full time.
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Hours: Monday – Friday 8:30AM to 5:30PM
General DescriptionA full time, global position focused on AV solutions and support for our infrastructure, meetings, andevents.Oversee support and maintenance of our in-house AV systems, and peripherals to ensure optimalperformance and uptime. Identify areas for automation and focus on design, development, andevaluation of automation. Manage support staff, continuing development of meeting room systems,technologies, and events. Lead IT communities focused on future standards and knowledge sharing.
Key Skills & Responsibilities● Manage and mentor a team of AV engineers to ensure they are meeting their goals andproviding a positive employee experience.● Ensure exceptional AV support and a white glove service to our customers, primarilyfocused on C-Level, Executives, and other VIPs, for end-user meetings, conferences,and events.● Set and implement standards for all EA sites.● Perform analysis and diagnosis of complex AV issues for our infrastructure andrecommend and implement solutions.● Ensure routine preventive maintenance and maintain functional aspects of A/V systems,ensuring a ready to use state.● Build and maintain proactive relationships with key stakeholders (including C-Level,Executives and VIPs) within company business units that we support and work with,ensuring business objectives are met.● Manage vendors and maintain vendor relationships.● Place and escalate vendor service calls when necessary to resolve hardware orsoftware failures.● Knowledge, understanding, and hands-on experience of video conferencing includingsupport for Zoom conference calls and webinars.● Knowledge of production equipment and broadcast.● Understanding of production terms and roles within live events, including A1, V1,Technical Director.● Understanding and knowledge of operating audio and video equipment during live andhybrid events (including Digital audio Mixers, wireless microphone management, screenswitching, PTZ cameras, Lighting control, content management, remote participantmanagement, etc.)● Familiarity with product lines including Crestron, Extron, Samsung, BiAmp, Clearone,QSC / Q-SYS, D&B sound system, Shure, Yamaha CL5, Barco (E2), High End Systems,Neat, Poly, Cisco, BrightSign, etc.● Perform analysis and diagnosis of complex AV issues, demonstrating expertise in AVsignal flow and systemic troubleshooting methods to efficiently identify root cause andresolve issues for end users as well as our infrastructure, and recommend andimplement solutions.● Familiarity/certification with IP network audio systems (such as Dante).● Maintain, refine, and create AV systems documentation in Google Drive, Teams, etc.● Identify opportunities to improve existing processes through refinement and/orautomation.● Ensure compliance with company processes, methods, and procedures.● Participate and/or lead IT projects with the ability to complete tasks independently● Valuing being a part of a best-in-class service team
Required Qualifications● Bachelor’s degree or professional training/certifications related to areas ofresponsibilities or equivalent work experience.● 5+ years of experience in all aspects of professional AV support.● Exceptional leadership, coaching, communication, and interpersonal skills● Ability to analyze processes and information, identify problems and trends, and developeffective solutions and strategies.● Commitment to providing exceptional service to customers and support to staffmembers.● Experienced in AV design engineering.● Strong experience with audio and video conferencing technologies.● Troubleshooting and support experience with AVoIP, DSP, control, digital signage andvideo wall systems.● Excellent communications and client service skills, with consistent follow-through.● CTS Certification● Understanding of development and consumer game consoles.● Ability to coordinate and communicate at all levels within the organization.● Ability to manage vendors and ensure deliverables are met.● Tech Savvy – Ability and passion for learning new technology and tools.● Excellent Customer Support skills● Self-starter, self-motivated, able to work under minimal supervision.● Remote/On-site flexibility.● Able to lift 50 lbs
US COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.
EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES
• California (depending on location e.g. Los Angeles vs. Sacramento):
º $122,400 - $176,300 USD Annually
Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to temporary full-time employees scheduled to work full time.
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