Thesebastianvail
Hotel Night Manager
Thesebastianvail, Vail, Colorado, United States, 81657
Position Summary:
The Hotel Night Manager is responsible for overseeing the operations of the hotel during the overnight shift. This includes managing front desk operations, guest services, and hotel security while ensuring a smooth and safe environment for guests. The ideal candidate will exhibit strong leadership abilities, excellent communication skills, and a commitment to providing exceptional hospitality.Key Responsibilities:Supervision and Leadership:Lead and manage the night shift team, including front desk staff and audit personnel. Ensure all night team members provide excellent customer service and adhere to hotel policies.Guest Services:Welcome guests upon arrival and provide information regarding hotel services and amenities. Handle guest inquiries, complaints, and requests promptly and professionally. Conduct check-ins and check-outs efficiently.Front Desk Operations:Manage reservations and perform front desk administrative tasks, including balancing cash drawers and processing payments. Monitor room availability and coordinate with housekeeping and maintenance teams for room readiness.Security and Safety:Conduct regular inspections of hotel premises to ensure safety and security protocols are being followed. Respond to emergency situations and cooperate with local authorities when needed.Financial Reporting:Prepare nightly reports, including revenue summaries and incident reports. Ensure proper handling of cash and credit transactions during the night shift.Communication:Relay relevant information to the day management team, including feedback from guests and staff. Communicate effectively with other departments to resolve issues that may affect operations or guest satisfaction.Training and Development:Train new night staff members in hotel procedures and policies. Foster a positive work environment that encourages staff development and teamwork.Qualifications:High school diploma or equivalent; a degree in hospitality management or a related field is a plus.Previous experience in hotel management or front desk operations is required.Strong leadership and interpersonal skills.Ability to work independently and make decisions under pressure.Proficient in hotel management software and MS Office Suite.Excellent verbal and written communication skills.Flexibility to work various shifts, including weekends and holidays.Benefits:
Free onsite shift parkingDiscounted bus pass for Eagle County & Lake County routesDiscounted F&B, Spa Treatments & Retail up to 40% off401K with MatchPTO for Full Time Year Round up to 4 weeks a yearWellness Bonus if worked through full season until ski area closingFull Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.Merchant Ski Pass ProgramFree onsite Chef prepared employee dining room with hot meals and salad bar
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The Hotel Night Manager is responsible for overseeing the operations of the hotel during the overnight shift. This includes managing front desk operations, guest services, and hotel security while ensuring a smooth and safe environment for guests. The ideal candidate will exhibit strong leadership abilities, excellent communication skills, and a commitment to providing exceptional hospitality.Key Responsibilities:Supervision and Leadership:Lead and manage the night shift team, including front desk staff and audit personnel. Ensure all night team members provide excellent customer service and adhere to hotel policies.Guest Services:Welcome guests upon arrival and provide information regarding hotel services and amenities. Handle guest inquiries, complaints, and requests promptly and professionally. Conduct check-ins and check-outs efficiently.Front Desk Operations:Manage reservations and perform front desk administrative tasks, including balancing cash drawers and processing payments. Monitor room availability and coordinate with housekeeping and maintenance teams for room readiness.Security and Safety:Conduct regular inspections of hotel premises to ensure safety and security protocols are being followed. Respond to emergency situations and cooperate with local authorities when needed.Financial Reporting:Prepare nightly reports, including revenue summaries and incident reports. Ensure proper handling of cash and credit transactions during the night shift.Communication:Relay relevant information to the day management team, including feedback from guests and staff. Communicate effectively with other departments to resolve issues that may affect operations or guest satisfaction.Training and Development:Train new night staff members in hotel procedures and policies. Foster a positive work environment that encourages staff development and teamwork.Qualifications:High school diploma or equivalent; a degree in hospitality management or a related field is a plus.Previous experience in hotel management or front desk operations is required.Strong leadership and interpersonal skills.Ability to work independently and make decisions under pressure.Proficient in hotel management software and MS Office Suite.Excellent verbal and written communication skills.Flexibility to work various shifts, including weekends and holidays.Benefits:
Free onsite shift parkingDiscounted bus pass for Eagle County & Lake County routesDiscounted F&B, Spa Treatments & Retail up to 40% off401K with MatchPTO for Full Time Year Round up to 4 weeks a yearWellness Bonus if worked through full season until ski area closingFull Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.Merchant Ski Pass ProgramFree onsite Chef prepared employee dining room with hot meals and salad bar
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