Tuknik Government Services
Subject Matter Expert
Tuknik Government Services, Baltimore, Maryland, United States, 21276
TGS
Job ID 2465129
KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.
Tuknik Government Services,
a Koniag Government Services company ,
is seeking a Subject Matter Expert to support
TGS
and our government customer in Baltimore, MD.
This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Hours:Mon-Fri 7 AM - 3:30 PMSaturday-Sunday OffCover other shifts for SME PTO as needed.Assist working: outside normal when needed.Rotate working on some holidays if necessary.Essential Functions, Responsibilities & Duties may include, but are not limited to:
The person selected will be able to do the following:
Responds to ASC and Severity 1 emails in a timely manner.Ensure SLAs are met for SME Team (ASC Tickets, Multi-Routing, Updated every 24 hours, SEV 1 responses).If needed, complete the Tickets Returned by Laptop Depot report Daily, Weekly, Monthly, and annually)Complete the Master Ticket Follow Up Report as needed or assigned.Assist with the Gate as scheduled and as needed.Assist with the new hire training via one-on-one or email templates.Go to the office as required (currently not required)Ensure policies and guidelines are being followed by the team.Complete or assist in completing SME administrative duties as assigned or as needed.Be able to effectively interact with all team members in both locations.Assist with ticket management.Coordinate and participate in callback efforts.Follow the Incident Management Process (Outage Notification), Alerts.Work closely with the other leads and Call Center Manager.Able to get task completed ASAP when needed.Ensure the queues are managed and tickets updated daily.Attend SME meetings as scheduled.Other duties as assigned.The candidate must: To apply for the position you must have the below qualifications:
Attendance - Exceeds expectations.No performance issues.Tickets- Should not be on the weekly report for returned tickets.Able to communicate effectively verbally and in writing.Able to multi-task and have no issues to do additional tasks.Must be a team player - Able to work with your co-workers and management.SSA Call Center experience for at least 1 Year.Certification: HDI- DAST (TGS will assist you to get this certification).Ability to obtain Public Trust clearance
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Job ID 2465129
KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.
Tuknik Government Services,
a Koniag Government Services company ,
is seeking a Subject Matter Expert to support
TGS
and our government customer in Baltimore, MD.
This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Hours:Mon-Fri 7 AM - 3:30 PMSaturday-Sunday OffCover other shifts for SME PTO as needed.Assist working: outside normal when needed.Rotate working on some holidays if necessary.Essential Functions, Responsibilities & Duties may include, but are not limited to:
The person selected will be able to do the following:
Responds to ASC and Severity 1 emails in a timely manner.Ensure SLAs are met for SME Team (ASC Tickets, Multi-Routing, Updated every 24 hours, SEV 1 responses).If needed, complete the Tickets Returned by Laptop Depot report Daily, Weekly, Monthly, and annually)Complete the Master Ticket Follow Up Report as needed or assigned.Assist with the Gate as scheduled and as needed.Assist with the new hire training via one-on-one or email templates.Go to the office as required (currently not required)Ensure policies and guidelines are being followed by the team.Complete or assist in completing SME administrative duties as assigned or as needed.Be able to effectively interact with all team members in both locations.Assist with ticket management.Coordinate and participate in callback efforts.Follow the Incident Management Process (Outage Notification), Alerts.Work closely with the other leads and Call Center Manager.Able to get task completed ASAP when needed.Ensure the queues are managed and tickets updated daily.Attend SME meetings as scheduled.Other duties as assigned.The candidate must: To apply for the position you must have the below qualifications:
Attendance - Exceeds expectations.No performance issues.Tickets- Should not be on the weekly report for returned tickets.Able to communicate effectively verbally and in writing.Able to multi-task and have no issues to do additional tasks.Must be a team player - Able to work with your co-workers and management.SSA Call Center experience for at least 1 Year.Certification: HDI- DAST (TGS will assist you to get this certification).Ability to obtain Public Trust clearance
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352