Pyramid Global Hospitality
Front Desk Supervisor
Pyramid Global Hospitality, Troy, Michigan, United States, 48083
Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the Hilton Garden Inn Detroit Troy we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Detroit Troy can mean for you! Hilton Garden Inn Detroit Troy boasts 114 guest rooms, and 2,700 sq ft of event space.
Overview
Consider your potential at the Hilton Garden Inn in Troy. We're looking for a dynamic, customer-focused Front Desk Supervisor to join our team!
The Hilton Garden Inn offers:
Paid time off
7 paid holidays
Comprehensive benefit packages
401k with company match
Room rate discounts
All within a culture that cares for its team.
Responsibilities include:Provide guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.Communicate effectively both verbally and in writing to provide clear direction to staff.Monitor lobby traffic and make staffing adjustments accordingly.Greet guests immediately with a friendly and sincere welcome.Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.Make appropriate selection of rooms based on guest needs.Require standing and continual mobility throughout front office area.Handle cash, make change and balance an assigned house bank.Accept and record vouchers, travelers' checks and other forms of payment.Convert foreign currency at current posted rates.Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear English language.Input messages into the computer.Retrieve messages and communicate the content to the guest.Retrieve mail, small packages and facsimiles for hotel guests as requested.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
Qualifications
Must have at least two (2) years combined prior front desk and supervisory experience.
Brand experience is preferred but not required.
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the Hilton Garden Inn Detroit Troy we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Detroit Troy can mean for you! Hilton Garden Inn Detroit Troy boasts 114 guest rooms, and 2,700 sq ft of event space.
Overview
Consider your potential at the Hilton Garden Inn in Troy. We're looking for a dynamic, customer-focused Front Desk Supervisor to join our team!
The Hilton Garden Inn offers:
Paid time off
7 paid holidays
Comprehensive benefit packages
401k with company match
Room rate discounts
All within a culture that cares for its team.
Responsibilities include:Provide guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.Communicate effectively both verbally and in writing to provide clear direction to staff.Monitor lobby traffic and make staffing adjustments accordingly.Greet guests immediately with a friendly and sincere welcome.Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.Make appropriate selection of rooms based on guest needs.Require standing and continual mobility throughout front office area.Handle cash, make change and balance an assigned house bank.Accept and record vouchers, travelers' checks and other forms of payment.Convert foreign currency at current posted rates.Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear English language.Input messages into the computer.Retrieve messages and communicate the content to the guest.Retrieve mail, small packages and facsimiles for hotel guests as requested.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
Qualifications
Must have at least two (2) years combined prior front desk and supervisory experience.
Brand experience is preferred but not required.