DATASOFT TECHNOLOGIES
Technical Support Analyst 2
DATASOFT TECHNOLOGIES, Richmond, Virginia, United States, 23214
Technical Support Analyst 2
Hybrid
About the Job
Duration: 6+ Months Contract (possibility of extension)Location: Hybrid- Richmond, VAPay rate: Hourly, depending on experienceJob ID: 747139
Qualifications:This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance
Act as a first point of contact for providing technical support to all areas within the organization.Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.Triage and route advanced second and third tier requests to the appropriate technical personnel.Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.About our CompanyDataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)Medical/Dental InsuranceVision InsuranceShort Term/Long Term DisabilityLife Insurance401 (K)
Hybrid
About the Job
Duration: 6+ Months Contract (possibility of extension)Location: Hybrid- Richmond, VAPay rate: Hourly, depending on experienceJob ID: 747139
Qualifications:This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance
Act as a first point of contact for providing technical support to all areas within the organization.Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.Triage and route advanced second and third tier requests to the appropriate technical personnel.Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.About our CompanyDataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)Medical/Dental InsuranceVision InsuranceShort Term/Long Term DisabilityLife Insurance401 (K)