TEKsystems
Service Desk Analyst
TEKsystems, Rockford, Michigan, United States, 49341
Description:
We have an opportunity for someone to support a traditional Service Desk Support team/Call Center with roughly 3,000 knowledge users (traditional office worker) and 1300 retail store workers (700-800 calls per month).
Responsibilities:
Install, configure, and maintain computer hardware, software, and network systems
Identify and address user issues, and provide troubleshooting advice
Develop and implement user training programs to educate users on new technologies and software
Develop and maintain detailed documentation of IT systems and procedures
Act as escalation point of contact for VoIP phone system
Install, configure, and maintain computer hardware, software, and network systems
Identify and address user issues, and provide troubleshooting advice
Develop and maintain detailed documentation of IT systems and procedures
Act as escalation point of contact for VoIP phone system
Skills: Remote User Support · Desktop Deployment · Windows · Mobile Devices · 8x8 Contact Center · ServiceNow · Active Directory · Infrastructure · Printer Support
The schedule for this open position is 7-4 M-F. Once training is complete it will require two days in the office and a few days remote.
Skills:
Help desk, Troubleshooting, Active directory, Technical support, service now, Office 365, Windows, itsm, helpdesk troubleshooting
Top Skills Details:
Help desk,Troubleshooting,Active directory,Technical support
Additional Skills & Qualifications:
Windows and Mac experience is a plus for this role. Working and supporting windows PCs, Mac PCs, Apple devices.. “we can build from there.”
Experience Level:
Expert Level
Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We have an opportunity for someone to support a traditional Service Desk Support team/Call Center with roughly 3,000 knowledge users (traditional office worker) and 1300 retail store workers (700-800 calls per month).
Responsibilities:
Install, configure, and maintain computer hardware, software, and network systems
Identify and address user issues, and provide troubleshooting advice
Develop and implement user training programs to educate users on new technologies and software
Develop and maintain detailed documentation of IT systems and procedures
Act as escalation point of contact for VoIP phone system
Install, configure, and maintain computer hardware, software, and network systems
Identify and address user issues, and provide troubleshooting advice
Develop and maintain detailed documentation of IT systems and procedures
Act as escalation point of contact for VoIP phone system
Skills: Remote User Support · Desktop Deployment · Windows · Mobile Devices · 8x8 Contact Center · ServiceNow · Active Directory · Infrastructure · Printer Support
The schedule for this open position is 7-4 M-F. Once training is complete it will require two days in the office and a few days remote.
Skills:
Help desk, Troubleshooting, Active directory, Technical support, service now, Office 365, Windows, itsm, helpdesk troubleshooting
Top Skills Details:
Help desk,Troubleshooting,Active directory,Technical support
Additional Skills & Qualifications:
Windows and Mac experience is a plus for this role. Working and supporting windows PCs, Mac PCs, Apple devices.. “we can build from there.”
Experience Level:
Expert Level
Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.