Fairview Lake YMCA Camps
Early Bird Welcome Center Associate-Membership
Fairview Lake YMCA Camps, Hamburg, New Jersey, us, 07419
Early Bird Welcome Center Associate-Membership
Sussex County YMCA, 15 WITS END DR, HAMBURG, New Jersey, United States of America Req #1592
Tuesday, July 23, 2024
We are an all-inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. As a growing, mission focused, and future-oriented association of YMCAs, the Metro YMCA of the Oranges has an exciting opportunity for a highly motivated, mission-driven candidate to join our team.Sign on bonus may applyUnder the direction of the Membership Director, the Early Bird Welcome Center Associate is responsible for being the front line person of the Welcome Center for the branch. Hours required to work the Early Bird Shift will be from 4:45am - 9:00am on any given day scheduled.
Primary responsibilities include greeting, assisting members, answering phone calls, providing accurate information to all inquiries in a friendly and professional manner, promoting, selling, and registering membership, events and programs, money transactions, file documentation and providing administrative support to the Branch Executive Director. Must ensure a high-level of service with a commitment to improving lives and have a cause-driven focus. The Welcome Center is the main hub of the branch, therefore, the position will serve as the center of communication and assistance for the overall business operations and member service functions all within the policies and guidelines of the YMCA.
ESSENTIAL FUNCTIONS:Greet members & guests professionally and cordially on a consistent basis and with smile and enthusiasm as they enter & leave the YMCA.Use Listen First skills during consultations and tours, and the overall interactions with members, guests and co-workers.Learn members’ names. Verify all patrons for membership upon entering building. Confirm memberships are current in our membership database.Answer telephone within 3 rings and with appropriate phone protocol. Answer questions about our facility and programs clearly and in a caring manner.Handle negative feedback in a courteous manner; Forward members’ suggestions to immediate supervisor.Ensure that members and guests feel welcome at the Y. Promote positive member relations.Maintain a professional appearance. Wear name tag and YMCA staff shirt during work shifts.Properly process each end of shift report so that all paperwork matches all monetary transactions properly.Charge appropriate fees for services according to the YMCA policies.Receipt program and facility registrations promptly and accurately.Arrive for work shifts in a timely manner, and work the entire shift as scheduled unless coverage for a portion of the shift has been pre-arranged.Do not leave the Welcome Center Desk unattended unless there is a true emergency situation.Address emergency situations promptly and professionally.Other Duties:Participate in and support the Annual Campaign.Provide feedback to supervisor in a timely manner.Participate in workshops, trainings and seminars that will enhance professional growth.Demonstrate and model the YMCA’s four core values of Caring, Honesty, Respect, and Responsibility.Perform other job-related duties as may be periodically assigned by the Supervisor.MINIMUM REQUIREMENTS/QUALIFICATIONS:High School Diploma. Associate Degree in Business or related area a plus.Minimum of one (1) year experience in customer service and/or sales preferred.Strong communication and interpersonal skills.Computer literacy in Microsoft Office programs.Bilingual ability (Spanish/English) preferred.Ability to respond to emergency situations within the policies and guidelines of the YMCA.Ability to work under minimal supervision and make sound decisions within the guidelines of the YMCA.PHYSICAL DEMANDSSufficient strength, agility and mobility to perform essential functions.We are proud to be an EEO/AA/employer M/F/D/V. Employment is subject to extensive background check.
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Sussex County YMCA, 15 WITS END DR, HAMBURG, New Jersey, United States of America Req #1592
Tuesday, July 23, 2024
We are an all-inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. As a growing, mission focused, and future-oriented association of YMCAs, the Metro YMCA of the Oranges has an exciting opportunity for a highly motivated, mission-driven candidate to join our team.Sign on bonus may applyUnder the direction of the Membership Director, the Early Bird Welcome Center Associate is responsible for being the front line person of the Welcome Center for the branch. Hours required to work the Early Bird Shift will be from 4:45am - 9:00am on any given day scheduled.
Primary responsibilities include greeting, assisting members, answering phone calls, providing accurate information to all inquiries in a friendly and professional manner, promoting, selling, and registering membership, events and programs, money transactions, file documentation and providing administrative support to the Branch Executive Director. Must ensure a high-level of service with a commitment to improving lives and have a cause-driven focus. The Welcome Center is the main hub of the branch, therefore, the position will serve as the center of communication and assistance for the overall business operations and member service functions all within the policies and guidelines of the YMCA.
ESSENTIAL FUNCTIONS:Greet members & guests professionally and cordially on a consistent basis and with smile and enthusiasm as they enter & leave the YMCA.Use Listen First skills during consultations and tours, and the overall interactions with members, guests and co-workers.Learn members’ names. Verify all patrons for membership upon entering building. Confirm memberships are current in our membership database.Answer telephone within 3 rings and with appropriate phone protocol. Answer questions about our facility and programs clearly and in a caring manner.Handle negative feedback in a courteous manner; Forward members’ suggestions to immediate supervisor.Ensure that members and guests feel welcome at the Y. Promote positive member relations.Maintain a professional appearance. Wear name tag and YMCA staff shirt during work shifts.Properly process each end of shift report so that all paperwork matches all monetary transactions properly.Charge appropriate fees for services according to the YMCA policies.Receipt program and facility registrations promptly and accurately.Arrive for work shifts in a timely manner, and work the entire shift as scheduled unless coverage for a portion of the shift has been pre-arranged.Do not leave the Welcome Center Desk unattended unless there is a true emergency situation.Address emergency situations promptly and professionally.Other Duties:Participate in and support the Annual Campaign.Provide feedback to supervisor in a timely manner.Participate in workshops, trainings and seminars that will enhance professional growth.Demonstrate and model the YMCA’s four core values of Caring, Honesty, Respect, and Responsibility.Perform other job-related duties as may be periodically assigned by the Supervisor.MINIMUM REQUIREMENTS/QUALIFICATIONS:High School Diploma. Associate Degree in Business or related area a plus.Minimum of one (1) year experience in customer service and/or sales preferred.Strong communication and interpersonal skills.Computer literacy in Microsoft Office programs.Bilingual ability (Spanish/English) preferred.Ability to respond to emergency situations within the policies and guidelines of the YMCA.Ability to work under minimal supervision and make sound decisions within the guidelines of the YMCA.PHYSICAL DEMANDSSufficient strength, agility and mobility to perform essential functions.We are proud to be an EEO/AA/employer M/F/D/V. Employment is subject to extensive background check.
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