Senior VDI Administrator

Job SummaryThe Senior VDI Administrator is responsible for managing and operating the VMware Horizon Virtual Desktop Infrastructure (VDI). This role involves ensuring the stability, integrity, and efficient operation of information systems supporting core organizational functions. The administrator will serve as a Level 2 escalation point for the Service Desk, providing direct end-user support and interaction for troubleshooting user-related issues. Responsibilities also include patching, maintenance, and troubleshooting of UAGs, Connection Servers, vCenters, as well as working knowledge of ESXi hosts, clusters, and vSAN. App Volumes, Dynamic Environment Manager (DEM), and applicable knowledge of Microsoft Active Directory and Group Policy Objects (GPO) are also essential.ResponsibilitiesServe as a Level 2 escalation point for the Service Desk, providing support for a diverse end-user population.Oversee the VMware Horizon VDI environment, including provisioning and remediating hosts, and setting up virtual machines.Perform patching, maintenance, and troubleshooting of UAGs, Connection Servers, and vCenters.Maintain working knowledge of ESXi hosts, clusters, and vSAN.Manage App Volumes, Dynamic Environment Manager (DEM), and have applicable knowledge of Microsoft Active Directory and Group Policy Objects (GPO).Manage the creation and maintenance of VDI Master Images - Windows 10/11 base OS and business-specific applications.Document day-to-day operations and process changes.Mentor team members for skill and personal growth.QualificationsBachelor's degree or above in an IT-related field or equivalent work experience.Minimum of 5 years of technical experience with Microsoft O/ M365.Strong troubleshooting skills and direct end-user support experience.Active Directory knowledge required for security group membership and account troubleshooting issues related to VMware access.RDS Application support and maintenance.Windows OS support and troubleshooting.