Director of Outlets

Job Overview:The Director of Outlets oversees all food and beverage outlets within the hotel operated by Hyatt, which may include restaurants, lounges, coffee bars, regency clubs, or banquet facilities.Responsibilities:Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house.Develop and recommend the budget, concepts, and objectives and manage within those approved plans.Implement and maintain food & beverage sales/marketing programs.Direct and oversee development of employees.Hire, train, empower, coach and counsel employees; conduct performance and salary reviews.Direct the implementation of the payroll, reports, forecasts, inventory, and budget for outlet operations.Coordinate outlet operations with other hotel departments to ensure efficient guest service.Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.Implement procedures to increase guest and employee satisfaction.Exercise quality control for both food and beverage.Maintain Hyatt standards of service and ensure their implementation.Perform daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.Maintain communications with the Corporate Office.Coach and counsel employees to reflect Hyatt service standards and procedures.Qualifications:Demonstrated ability to effectively interact with people.4 years or more of progressive hotel F&B management experience (preferably with Hyatt).Service-oriented style with professional presentation skills.Proven leadership skills.Hotel/Hospitality degree an asset.Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high-volume concepts, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.Clear, concise written and verbal communication skills.Must be proficient in Microsoft Word and Excel.Must have excellent organizational, interpersonal, and administrative skills.Experience in implementing new food & beverage concepts.Job Type:

Full-timeExperience:Hotel experience: 4 years (Required)Microsoft Word: 4 years (Required)Ability to Relocate:Austin, TX 78701: Relocate before starting work (Required)Work Location:

In person

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