CAI
Business Systems Analyst
CAI, Jackson, Mississippi, United States, 39200
Job ID Number
R3700
Employment Type
Full time
Worksite Flexibility
Remote
Job Summary
As a Business Systems Analyst you will be responsible for evaluating client needs and business processes, translating and documenting requirements effectively. You will communicate solutions and requirements clearly to both customers and technical teams, facilitate decision-making processes, and present solutions to clients. Additionally, you will support existing Microsoft web-based systems, triage tickets, and collaborate with developers on solutions.
Job Description
We are currently seeking a Business Systems Analyst to evaluate client needs and business processes, translating and documenting requirements effectively. You will communicate solutions and requirements clearly to both customers and technical teams, facilitate decision-making processes, and present solutions to clients. Additionally, you will support existing Microsoft web-based systems, triage tickets, and collaborate with developers on solutions. This position is full-time, remote, and a long-term contract.
What You’ll Do
Evaluate client needs and business processes effectively. Translate, elicit, communicate, and document requirements
Work effectively in an Agile environment and participate in all Scrum ceremonies
Write user stories, requirements, and create workflow diagrams (e.g., process flow diagrams, integration diagrams, customer experience maps)
Communicate solutions and requirements clearly to both customer and technical teams
Facilitate decision-making processes and gain consensus for sign-off
Present and demo solutions to clients with excellent presentation skills
Support existing Microsoft web-based systems and learn new software quickly
Triage tickets escalated by the Level 1 team and coordinate with developers on solutions
Work directly with customers to elicit requirements, configure, and test solutions to ensure quality
Exhibit superb communication, organization, and time management skills
Commit to the success of the team's mission in supporting the customer
What You’ll Need
Required:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
Experience with enterprise software implementation projects; Microsoft web applications experience preferred
Skilled in analyzing and documenting business processes, user stories, and requirements
Demonstrated ability to clarify business processes that may not be well understood by customers
Ability to translate business requirements into technical specifications for implementation or development
Strong communication skills with excellent verbal and written English
Ability to thrive in a fast-paced environment and work calmly under pressure
Application support skills
Analysis and diagnosis of application errors
Assessing and troubleshooting problems
Solving existing issues
Working with cross-functional teams.
Offering feedback to developers
Attention to detail
Desired
Knowledge/expertise in SoapUI or similar tools
Experience in Agile, Web/Ecommerce Systems; Sitecore experience is a major plus
Experience with SQL Server Management Studio, Active Directory, SharePoint, Google Analytics tools, or Google Tag Manager.
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
R3700
Employment Type
Full time
Worksite Flexibility
Remote
Job Summary
As a Business Systems Analyst you will be responsible for evaluating client needs and business processes, translating and documenting requirements effectively. You will communicate solutions and requirements clearly to both customers and technical teams, facilitate decision-making processes, and present solutions to clients. Additionally, you will support existing Microsoft web-based systems, triage tickets, and collaborate with developers on solutions.
Job Description
We are currently seeking a Business Systems Analyst to evaluate client needs and business processes, translating and documenting requirements effectively. You will communicate solutions and requirements clearly to both customers and technical teams, facilitate decision-making processes, and present solutions to clients. Additionally, you will support existing Microsoft web-based systems, triage tickets, and collaborate with developers on solutions. This position is full-time, remote, and a long-term contract.
What You’ll Do
Evaluate client needs and business processes effectively. Translate, elicit, communicate, and document requirements
Work effectively in an Agile environment and participate in all Scrum ceremonies
Write user stories, requirements, and create workflow diagrams (e.g., process flow diagrams, integration diagrams, customer experience maps)
Communicate solutions and requirements clearly to both customer and technical teams
Facilitate decision-making processes and gain consensus for sign-off
Present and demo solutions to clients with excellent presentation skills
Support existing Microsoft web-based systems and learn new software quickly
Triage tickets escalated by the Level 1 team and coordinate with developers on solutions
Work directly with customers to elicit requirements, configure, and test solutions to ensure quality
Exhibit superb communication, organization, and time management skills
Commit to the success of the team's mission in supporting the customer
What You’ll Need
Required:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
Experience with enterprise software implementation projects; Microsoft web applications experience preferred
Skilled in analyzing and documenting business processes, user stories, and requirements
Demonstrated ability to clarify business processes that may not be well understood by customers
Ability to translate business requirements into technical specifications for implementation or development
Strong communication skills with excellent verbal and written English
Ability to thrive in a fast-paced environment and work calmly under pressure
Application support skills
Analysis and diagnosis of application errors
Assessing and troubleshooting problems
Solving existing issues
Working with cross-functional teams.
Offering feedback to developers
Attention to detail
Desired
Knowledge/expertise in SoapUI or similar tools
Experience in Agile, Web/Ecommerce Systems; Sitecore experience is a major plus
Experience with SQL Server Management Studio, Active Directory, SharePoint, Google Analytics tools, or Google Tag Manager.
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.