Capital One
Manager, UX Researcher
Capital One, San Francisco, California, United States, 94199
Locations: VA - McLean, United States of America, McLean, VirginiaManager, UX Researcher
We are currently seeking a User Experience Researcher to join our team. Because we are a human-centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe using empathy, curiosity, and asking questions to understand our customers is core to delivering best-in-class products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:
You'll be asked to handle a variety of responsibilities, including:Collaboration & Connecting
Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiencesTranslate complex ideas into understandable concepts that evolve and enhance the product experienceAdvocate for the customer through human-centered research methodologiesChampion prioritization of design-centered product enhancements grounded in research and analysisActively teach and mentor designers in research methodsWork with partners and teams across various geographiesEmbrace and advocate for an experience mindset - this is as important to the work as the resultsParticipate in hiring by reviewing resumes, conducting interviews and attending consensusDiscovery & Delivery
Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritizationPractice and help evolve the team's research techniques and toolset to work effectively in cross-team collaborationParticipate in end-to-end product design by:Conducting rigorous remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as in-depth interviewing, usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needsDistilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholdersFacilitating and participating in workshops with internal and external stakeholders to align with business needsPresent research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designersBasic Qualifications
At least 5 years of experience with human subjects researchPreferred Qualifications
Masters Degree in a social science (e.g., anthropology, sociology, psychology), human factors, cognitive science, human-computer interaction or behavioral economicsAdvanced degree or certifications in a research or design-related fieldExperience or familiarity with UX research methodsComfortable working with a variety of business partners and delivering outcomesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, DesignSan Francisco and San Jose, California (Hybrid On-Site): $173,100 - $197,500 for Manager, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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We are currently seeking a User Experience Researcher to join our team. Because we are a human-centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work. We believe using empathy, curiosity, and asking questions to understand our customers is core to delivering best-in-class products and services. We represent the voice of our customers and focus on being the source of truth for our customer insights.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:
You'll be asked to handle a variety of responsibilities, including:Collaboration & Connecting
Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiencesTranslate complex ideas into understandable concepts that evolve and enhance the product experienceAdvocate for the customer through human-centered research methodologiesChampion prioritization of design-centered product enhancements grounded in research and analysisActively teach and mentor designers in research methodsWork with partners and teams across various geographiesEmbrace and advocate for an experience mindset - this is as important to the work as the resultsParticipate in hiring by reviewing resumes, conducting interviews and attending consensusDiscovery & Delivery
Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritizationPractice and help evolve the team's research techniques and toolset to work effectively in cross-team collaborationParticipate in end-to-end product design by:Conducting rigorous remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as in-depth interviewing, usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needsDistilling findings into clearly articulated and actionable insights and recommendations to influence product design for stakeholdersFacilitating and participating in workshops with internal and external stakeholders to align with business needsPresent research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating research insights to a variety of audience types from design experts to non-designersBasic Qualifications
At least 5 years of experience with human subjects researchPreferred Qualifications
Masters Degree in a social science (e.g., anthropology, sociology, psychology), human factors, cognitive science, human-computer interaction or behavioral economicsAdvanced degree or certifications in a research or design-related fieldExperience or familiarity with UX research methodsComfortable working with a variety of business partners and delivering outcomesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, DesignSan Francisco and San Jose, California (Hybrid On-Site): $173,100 - $197,500 for Manager, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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