Associate Community Program Manager

HoneyBook is the leading clientflow management platform that makes it easy for independent business owners to sell and deliver their services online. Offering powerful tools for communication, contracts, invoicing, payments, and more, the platform puts independent professionals in control of their process and client experience. HoneyBook is trusted by over 100,000 service-based businesses in the United States and Canada that have booked more than $12 billion in business on the platform.Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.About The Role:The mission for the Associate Community Program Manager is to develop and grow programs that promote a sense of trust, engagement, and belonging—delighting existing members and drawing potential members into the network of our community.We have a thriving community of HoneyBook members who are eager to talk to each other and to our team about their business and how they use HoneyBook. We’ve grown a brand new community platform to reach 20% of our active members in just 6 months and want to continue with this momentum to reach 50% of our members within the community by fall 2025.The Associate Community Program Manager is a role we’re excited to open up to expand the value that community delivers to our members and demonstrate that value to potential HoneyBook members as well.Here are a few of the things you will do:Grow membership with content engagement campaigns and new values-driven programsIncrease engagement and help foster community advocatesBe responsive to program participants' needs and feedback as their point of contactProvide insights into member trends that will help guide the future of our community and company offeringsCrafting and executing a compelling content strategy for the HoneyBook Community platform that amplifies the expertise of our members, partners, and cross-functional resourcesBuild our first-ever community member advocate programDelivering meaningful data and trends to our team and the companyBe a community partner internallyHere is what we’re looking for in a candidate:Driven:

Always looking for improvements and seeing where we can optimize efforts and processes with strong follow-through.Assuredness:

You have experience facilitating open conversation and feel confident with problem-solving in the heat of the moment.Collaborative attitude:

Ready and eager to jump in and help where needed.Organized:

Can prioritize responsibilities and projects, and can communicate when unsure.Dependable:

Can be counted on to get the job done and see projects through end to end.Curious:

Phenomenal active listening skills and the ability to analyze and synthesize information.Relational:

Absolutely love cultivating connections and forging new relationships.Builder:

You thrive crafting and executing programs end to end.Passionate:

Above all else, you should be passionate about community building.Here is what is needed:Must have 3 years of direct community skills: community moderation or management, content or community marketing, or community event specialization.Experience utilizing social media platforms, forums, and other community-building tools to connect with community members.Excellent written and verbal communication skills.Experience building project management systems for community programs (ie: Notion).The good stuff:Mission-driven:

You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.Impact:

We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!Compensation:

We offer a competitive salary and meaningful equity grants.Salary: $100,000 - $125,000 + EquityBenefits & perks:

From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.Our core values:People come first:

We prioritize people as we explore opportunities and work through challenges.Raise the bar:

We push for greatness—for ourselves, each other, and our members.Own it:

Trust and ownership let us make decisions with confidence.We love what we do:

We bring passion to our work and love what we create for our members.Keep it real:

Authenticity, respect, and transparency are at our core.

#J-18808-Ljbffr