Steneral
Product Manager - Digital
Steneral, Torrance, California, United States, 90504
Client: HondaTitle: Product Manager - DigitalLocation: Torrance, CA local and within 1 hrHybrid: 2-3 days onsiteLinkedin, Visa/DLJob Description
We are the Digital Product Team for the distinguished Honda Finance and Acura Finance websites, the customer service agent console, and other digital tools. We are looking for an entrepreneurial Product Manager.You maintain high standards for large project launches for quality, cost, and delivery. You oversee product design, development, testing, launch, and warranty. You also maintain high standards for production support, such as up-time, operational continuity, and triage of incidents and bugs. You are comfortable leading a team despite ambiguity and you quickly flex to changing conditions.As Such, Daily Tasks Include:
Leading the Product Management teamWorking with CX, business, development, and testing resources to imagine, write, deliver, and test user storiesMeeting with leadership to articulate the art of the possible and gain approvals for initiativesMaintaining operations through platform, license management, cost management, etc.What Will This Person Be Working On:We Are Improving Our Products Through Large Projects, Enhancements, And Production Support. Our Products Include:HONDA AND ACURA FINANCE WEBSITESPosition Success Criteria (Desired):
'WANTS' MUST SKILL SETS: CUSTOMER FACING + PAYMENTS EXCELLENCE. This role has direct ownership of our prominent digital tools visited by millions of customers. We seek candidates who have delivered winning experiences for top brands. A strong plus, you understand quality assurance, testing, and have experience with payment processing, financial services, or captive finance industry.ROADMAP + DECISION MAKING. This is a strategic senior level role who creates 3-year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities. You are comfortable with ambiguity, evolve to changing conditions, and are fundamentally analytical, analyzing data to generate insights and provide steady influence to define and meet goals. You perform decision analysis on tool and vendor selections.PEOPLE SKILLS. This self-starter is a leader overseeing Product Owners and Business Analysts. This role also oversees UX and testing resources. The role leads agile scrum teams and engages development, marketing, legal, and other business/IT/enterprise stakeholders in a large matrix organization. You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders.PLATFORM STRATEGY - SALESFORCE. You hold robust Salesforce product expertise and credentials. Utilize platform roadmap to maximize our product roadmap. Care and feeding of technical platform that enables all customer activity on the websites. Create and monitor health, utilization, technical debt, and other metrics and improvement plans.MINIMUM EDUCATIONAL QUALIFICATIONS:
BA/BS degree, Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile), Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1.MINIMUM BUSINESS EXPERIENCE:
5-8 years of product management, product development, or product operations experience, 5-7 years of leadership experience, managing mixed teams: business/IT, internal/external, onshore/nearshore/offshore, 2-5 years of experience with customer-facing top brand digital product, 2+ years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations, and RFI/RFP selection of tools and vendors, 2+ years of direct leadership experience, managing associates, 2 years of payments, financial services, or captive finance industry experience preferred. Ability to inspire the art of the possible to improve upon the status quo. Ability to influence executive management with effective verbal and written communications; Strength in advocacy of business/IT needs and user experience. Development of budget plans. Mobile app experience (PREFERRED).
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We are the Digital Product Team for the distinguished Honda Finance and Acura Finance websites, the customer service agent console, and other digital tools. We are looking for an entrepreneurial Product Manager.You maintain high standards for large project launches for quality, cost, and delivery. You oversee product design, development, testing, launch, and warranty. You also maintain high standards for production support, such as up-time, operational continuity, and triage of incidents and bugs. You are comfortable leading a team despite ambiguity and you quickly flex to changing conditions.As Such, Daily Tasks Include:
Leading the Product Management teamWorking with CX, business, development, and testing resources to imagine, write, deliver, and test user storiesMeeting with leadership to articulate the art of the possible and gain approvals for initiativesMaintaining operations through platform, license management, cost management, etc.What Will This Person Be Working On:We Are Improving Our Products Through Large Projects, Enhancements, And Production Support. Our Products Include:HONDA AND ACURA FINANCE WEBSITESPosition Success Criteria (Desired):
'WANTS' MUST SKILL SETS: CUSTOMER FACING + PAYMENTS EXCELLENCE. This role has direct ownership of our prominent digital tools visited by millions of customers. We seek candidates who have delivered winning experiences for top brands. A strong plus, you understand quality assurance, testing, and have experience with payment processing, financial services, or captive finance industry.ROADMAP + DECISION MAKING. This is a strategic senior level role who creates 3-year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities. You are comfortable with ambiguity, evolve to changing conditions, and are fundamentally analytical, analyzing data to generate insights and provide steady influence to define and meet goals. You perform decision analysis on tool and vendor selections.PEOPLE SKILLS. This self-starter is a leader overseeing Product Owners and Business Analysts. This role also oversees UX and testing resources. The role leads agile scrum teams and engages development, marketing, legal, and other business/IT/enterprise stakeholders in a large matrix organization. You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders.PLATFORM STRATEGY - SALESFORCE. You hold robust Salesforce product expertise and credentials. Utilize platform roadmap to maximize our product roadmap. Care and feeding of technical platform that enables all customer activity on the websites. Create and monitor health, utilization, technical debt, and other metrics and improvement plans.MINIMUM EDUCATIONAL QUALIFICATIONS:
BA/BS degree, Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile), Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1.MINIMUM BUSINESS EXPERIENCE:
5-8 years of product management, product development, or product operations experience, 5-7 years of leadership experience, managing mixed teams: business/IT, internal/external, onshore/nearshore/offshore, 2-5 years of experience with customer-facing top brand digital product, 2+ years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations, and RFI/RFP selection of tools and vendors, 2+ years of direct leadership experience, managing associates, 2 years of payments, financial services, or captive finance industry experience preferred. Ability to inspire the art of the possible to improve upon the status quo. Ability to influence executive management with effective verbal and written communications; Strength in advocacy of business/IT needs and user experience. Development of budget plans. Mobile app experience (PREFERRED).
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