Intuit
Supply Planning Senior Manager
Intuit, San Diego, California, United States, 92189
Location field must contain 'city, state' or a zip code to perform a radius search (e.g.,
Denver, CO
or
46122 ). City and state must be separated by a comma followed by a space (e.g.,
Houston, TX ).Overview
Come join Expert Networks’ Modern Operation team as a Senior Manager for the Supply Planning team, where you will lead a team of Capacity Planners to create, drive and inspect flexibility supply plans to meet our volatile demand. Working closely with Talent Acquisition, Learning & Development, Service Delivery and Products teams to ensure you are building world-class supply plans that can scale and flex to support our ever-changing customer needs.What you'll bring
3+ years' experience in a similar role within the call center or BPO industryExceptional understanding of supply plans within the call center environmentProven leader in data and information space with 7+ years of experience working in Product Analytics, Marketing Analytics, Operations Analytics or other data-driven strategic insights analytic roleStrong people management skills leading teams for at least 5 years and growing supply planning, financial analysts or analytics talent.Proficient in SQL, Excel, and data visualization software such as Qlik, Tableau, etc.Experienced in experimentation design and executionAbility to manage multiple projects simultaneously to meet objectives and key deadlines, balancing short & long term strategic implications to meet and/or exceed business objectives as well as manage a team of at least 3 direct reportsOutstanding communication skills across a diverse audience of business stakeholders in both technical and non-technical forumsHow you will lead
Lead and develop a world-class team of capacity planners, coaching technical and strategic skill setsDesign, plan and implement planning processes and mechanisms in order to deliver service requirementsDrive headcount planning and hiring strategy for Customer Success by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness.Creating compelling stories from data analysis to support decision makingConducting scenario planning to ensure effective workforce management and optimizationAnalyzing metrics to identify trends, providing insights to leadership and suggesting corrective actions where necessaryCollaborating with stakeholders to define short and long term capacity planning strategiesIdentifying and assessing opportunities for call center improvement and presenting as stories to the leadershipContinued inspections of key planning inputs and optimization of plansDeep diving the gaps within planning tools/products and partnering with VEP Product teams to address them.Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situationsEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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Denver, CO
or
46122 ). City and state must be separated by a comma followed by a space (e.g.,
Houston, TX ).Overview
Come join Expert Networks’ Modern Operation team as a Senior Manager for the Supply Planning team, where you will lead a team of Capacity Planners to create, drive and inspect flexibility supply plans to meet our volatile demand. Working closely with Talent Acquisition, Learning & Development, Service Delivery and Products teams to ensure you are building world-class supply plans that can scale and flex to support our ever-changing customer needs.What you'll bring
3+ years' experience in a similar role within the call center or BPO industryExceptional understanding of supply plans within the call center environmentProven leader in data and information space with 7+ years of experience working in Product Analytics, Marketing Analytics, Operations Analytics or other data-driven strategic insights analytic roleStrong people management skills leading teams for at least 5 years and growing supply planning, financial analysts or analytics talent.Proficient in SQL, Excel, and data visualization software such as Qlik, Tableau, etc.Experienced in experimentation design and executionAbility to manage multiple projects simultaneously to meet objectives and key deadlines, balancing short & long term strategic implications to meet and/or exceed business objectives as well as manage a team of at least 3 direct reportsOutstanding communication skills across a diverse audience of business stakeholders in both technical and non-technical forumsHow you will lead
Lead and develop a world-class team of capacity planners, coaching technical and strategic skill setsDesign, plan and implement planning processes and mechanisms in order to deliver service requirementsDrive headcount planning and hiring strategy for Customer Success by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness.Creating compelling stories from data analysis to support decision makingConducting scenario planning to ensure effective workforce management and optimizationAnalyzing metrics to identify trends, providing insights to leadership and suggesting corrective actions where necessaryCollaborating with stakeholders to define short and long term capacity planning strategiesIdentifying and assessing opportunities for call center improvement and presenting as stories to the leadershipContinued inspections of key planning inputs and optimization of plansDeep diving the gaps within planning tools/products and partnering with VEP Product teams to address them.Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situationsEOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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