Woodberry Kitchen & Artifact Coffee
Director of Operations
Woodberry Kitchen & Artifact Coffee, Baltimore, Maryland, United States, 21276
For the last 17 years, Chef Spike Gjerde has been operating Woodberry Kitchen and a restaurant group built around an approach that asks:
“What is the best way to feed ourselves?”
One part of the answer is to use the purchasing power of restaurants to support regenerative agriculture on small farms in the Mid-Atlantic, crucially diverting dollars from an industrialized commodity agriculture industry that causes environmental harm.
As we grow, we are looking for one exceptional individual to join our executive team as a Service Director or Director of Operations. This role is a unique multi-unit opportunity to run F&B businesses in Baltimore working to high standards of hospitality with the best ingredients grown in the region. The right candidate has been working in independent restaurants as a manager/director for at least 5 years, is highly organized, an excellent communicator, great with teams, seasoned in hiring and training, skilled in coaching and developing team members at every level including location managers, has deep business acumen, and maintains an ability to seek continuous improvement for every aspect of the guest experience in our restaurants. This position reports directly to Spike Gjerde (chef/owner) and Aazam Yaqoob (cfo).
Responsibilities:
60% Front of House Team Management
Hire, train, and provide ongoing coaching/development for team members in every position in the Front of House at Artifact Coffee, Woodberry Kitchen, and future projects to be determined.
Coach, train, and provide ongoing development for Front of House managers across the company.
Drive staff education including extensive knowledge of our menus, sourcing practices, the local food system, food and beverage, service mechanics, and more.
Work with Spike to understand his vision for service in each restaurant along with our success metrics for managers.
Perform corrective and disciplinary action as needed in compliance with company HR policies.
Maintain Woodberry Kitchen and other restaurants in the group as professional level workplaces that facilitate high quality employment.
20% Systems & Facilities
Maintain our restaurants as well-functioning, clean, and organized places to work and dine.
Define organizational systems for each Front of House area in the restaurant, communicate them to teams, and enforce them.
Manage equipment maintenance and repairs on appropriate dining room facilities.
Manage digital systems including menu printing, online menus, online ordering, Toast menus, reservation platforms, tripleseat/BEO management, and others.
20% Business Improvement & Growth
Affect positive change on our top-line sales through the development of well-trained teams and service mechanics.
Use an understanding of business metrics including Sales, COGS, Labor Cost, and Expenses to drive profitability at each location.
As the company grows, the role will evolve but the focus will continue to be on ecstatically happy guests, profitability, and working to high standards.
Required Experience:
5+ years in management/director positions.
Strong written and verbal communication skills.
Experience managing diverse teams including junior managers.
Understanding of financial metrics in F&B businesses.
Strong beverage & service knowledge.
Bachelor’s degree preferred.
Multi-unit experience preferred.
Must be based in Baltimore.
Compensation commensurate with experience.Full benefits package including health, dental, vision, life, and HSA.
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Ability to Commute:
Baltimore, MD 21211 (Required)
Ability to Relocate:
Baltimore, MD 21211: Relocate before starting work (Required)
Work Location:
In person
#J-18808-Ljbffr
“What is the best way to feed ourselves?”
One part of the answer is to use the purchasing power of restaurants to support regenerative agriculture on small farms in the Mid-Atlantic, crucially diverting dollars from an industrialized commodity agriculture industry that causes environmental harm.
As we grow, we are looking for one exceptional individual to join our executive team as a Service Director or Director of Operations. This role is a unique multi-unit opportunity to run F&B businesses in Baltimore working to high standards of hospitality with the best ingredients grown in the region. The right candidate has been working in independent restaurants as a manager/director for at least 5 years, is highly organized, an excellent communicator, great with teams, seasoned in hiring and training, skilled in coaching and developing team members at every level including location managers, has deep business acumen, and maintains an ability to seek continuous improvement for every aspect of the guest experience in our restaurants. This position reports directly to Spike Gjerde (chef/owner) and Aazam Yaqoob (cfo).
Responsibilities:
60% Front of House Team Management
Hire, train, and provide ongoing coaching/development for team members in every position in the Front of House at Artifact Coffee, Woodberry Kitchen, and future projects to be determined.
Coach, train, and provide ongoing development for Front of House managers across the company.
Drive staff education including extensive knowledge of our menus, sourcing practices, the local food system, food and beverage, service mechanics, and more.
Work with Spike to understand his vision for service in each restaurant along with our success metrics for managers.
Perform corrective and disciplinary action as needed in compliance with company HR policies.
Maintain Woodberry Kitchen and other restaurants in the group as professional level workplaces that facilitate high quality employment.
20% Systems & Facilities
Maintain our restaurants as well-functioning, clean, and organized places to work and dine.
Define organizational systems for each Front of House area in the restaurant, communicate them to teams, and enforce them.
Manage equipment maintenance and repairs on appropriate dining room facilities.
Manage digital systems including menu printing, online menus, online ordering, Toast menus, reservation platforms, tripleseat/BEO management, and others.
20% Business Improvement & Growth
Affect positive change on our top-line sales through the development of well-trained teams and service mechanics.
Use an understanding of business metrics including Sales, COGS, Labor Cost, and Expenses to drive profitability at each location.
As the company grows, the role will evolve but the focus will continue to be on ecstatically happy guests, profitability, and working to high standards.
Required Experience:
5+ years in management/director positions.
Strong written and verbal communication skills.
Experience managing diverse teams including junior managers.
Understanding of financial metrics in F&B businesses.
Strong beverage & service knowledge.
Bachelor’s degree preferred.
Multi-unit experience preferred.
Must be based in Baltimore.
Compensation commensurate with experience.Full benefits package including health, dental, vision, life, and HSA.
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Ability to Commute:
Baltimore, MD 21211 (Required)
Ability to Relocate:
Baltimore, MD 21211: Relocate before starting work (Required)
Work Location:
In person
#J-18808-Ljbffr