ThyssenKrupp Supply Chain SVC
Customer Liaison - Toledo OH
ThyssenKrupp Supply Chain SVC, Toledo, Ohio, United States, 43614
CompanyWith around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence.thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.Your responsibilitiesJob SummaryProvides professional and effective customer service/support within customer locations. Supports employees with promoting a total quality environment. Responds to customer concerns and mediates to resolve. Keeps up with the customer's quality and shipping standards.Job Description
Key Accountabilities:Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)Supports the investigation of customer complaints and the legitimacy of complaintsAssists with problem identification by providing details of the issueHave strong communication skills and always adhere to a high level of personal and professional presentation as this is a client facing role.Provides communication and research until the resolution has been executedWorks with employees to meet all customer goals and requirementsHandles mainly quality and shipping concerns at customer locationMaintains customer retention data, complaint, and resolution documentationMeets TKMNA Employee Attributes / CompetenciesThe above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.Qualifications:Minimum Requirements:High school diploma or equivalentAt least 2 years of previous customer service experienceSolid computer skills beyond the basic levelStrong attention to detailExcellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customerSelf-starting, dependable, and accepts ownershipFlexible in scheduling and available for overtime as neededPreferred Requirements:College degreeExperience in the industrial industry, especially in a customer service roleBenefits Overview
We offer competitive company benefits to eligible positions, such as :Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs
401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not:
1.Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;2.Request payment of any kind from prospective jobseekers or candidates for employment;3.Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;4.Send checks to job seekers; or5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.PLEASE NOTE:
1.TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;2.TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;3.Anyone making an employment offer in return for money is not authorized by TK; and4.TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
Your profile
Key Accountabilities:Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)Supports the investigation of customer complaints and the legitimacy of complaintsAssists with problem identification by providing details of the issueHave strong communication skills and always adhere to a high level of personal and professional presentation as this is a client facing role.Provides communication and research until the resolution has been executedWorks with employees to meet all customer goals and requirementsHandles mainly quality and shipping concerns at customer locationMaintains customer retention data, complaint, and resolution documentationMeets TKMNA Employee Attributes / CompetenciesThe above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.Qualifications:Minimum Requirements:High school diploma or equivalentAt least 2 years of previous customer service experienceSolid computer skills beyond the basic levelStrong attention to detailExcellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customerSelf-starting, dependable, and accepts ownershipFlexible in scheduling and available for overtime as neededPreferred Requirements:College degreeExperience in the industrial industry, especially in a customer service roleBenefits Overview
We offer competitive company benefits to eligible positions, such as :Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs
401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not:
1.Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;2.Request payment of any kind from prospective jobseekers or candidates for employment;3.Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;4.Send checks to job seekers; or5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.PLEASE NOTE:
1.TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;2.TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;3.Anyone making an employment offer in return for money is not authorized by TK; and4.TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
Your profile