Keller Williams Select
Director of Agent Services
Keller Williams Select, Saint Paul, Minnesota, United States, 55199
Who are we?
Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Select & KW Commercial Midwest Market Center features a state-of-the-art real estate training room, attractive office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Select & KW Commercial Midwest is a hot spot for agents looking to rapidly build and grow their real estate careers.
Who are we looking for?
The Director of Agent Services must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Director of Agent Services will assist the Market Center with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Director of Agent Services must be able to move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.
What will you do?
Serve as the concierge for all agents and their admins, helping them to find resources and answers to assist the growth of their businesses.
Own the onboarding process for agents, both experienced and new, holding weekly agent orientations and one-on-ones with experienced agents coming on board.
Own transition plans for mega agent transfers, including branding changes, forms changes, coordinating a move, and keeping the rest of the team well informed on the transition and its progress.
Schedule, coordinate instructors, co-author, and promote the monthly training calendar internally.
Become the expert and the go-to person for all things Command, our internal web platform.
Maintain regular consulting meetings with the agents and their admins to support their business and its growth.
Essential duties and responsibilities
Organization: It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times.
Work closely with Compliance on licensing.
Send weekly email to staff and ALC announcing all new agents, including who hired them, their bio, and their contact info for the team to reach out and welcome.
Follow intake process and checklist for all incoming and exiting agents.
Assist with all Market Center events, including RED Day, training events, food drives, BOLD lunch coordination, weekly setup when in Market Center, and many other activities throughout the year.
Assist in the recruiting process of new and experienced agents.
Serve as backup to the Director of First Impressions as needed.
Communications/Interactions
Staff: Responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Growth Director, Assistant MCA, Director of Technology, and all other team members – daily.
Sales Associates: Assist in connecting them to our resources – daily.
Team Leaders: Morning huddle and Agent Pipeline.
Prospective Sales Associates: Help with the intake/transition process, transferring license, etc. – weekly.
Knowledge/Skills
Extraordinary people skills.
Leadership, management, and team-building skills.
Goal setting, planning, and accountability skills.
Problem-solving skills.
Proactive, positive attitude.
Career development and training skills.
Knowledge of MS Word, Excel, and Google Suite.
Willing and able to embrace new technology, master it, and teach it to others.
Top-producing sales success track record in recent past.
Computer and MLS experience.
Track record of success in past jobs/tasks.
Social Media skills.
Job Type:
Full-time
Pay:
From $40,000.00 per year
Benefits:
Paid time off.
Schedule:
Monday to Friday.
Application Question(s):
Describe an instance where you had to problem solve either in school or in the workplace. What was the problem? How did you resolve it? What were the results?
Tell us why you believe you would be a good candidate for this position.
Experience:
Customer Service: 2 years (Preferred).
Ability to Relocate:
Saint Paul, MN 55124: Relocate before starting work (Required).
Work Location:
In person
#J-18808-Ljbffr
Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Select & KW Commercial Midwest Market Center features a state-of-the-art real estate training room, attractive office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Select & KW Commercial Midwest is a hot spot for agents looking to rapidly build and grow their real estate careers.
Who are we looking for?
The Director of Agent Services must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Director of Agent Services will assist the Market Center with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Director of Agent Services must be able to move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.
What will you do?
Serve as the concierge for all agents and their admins, helping them to find resources and answers to assist the growth of their businesses.
Own the onboarding process for agents, both experienced and new, holding weekly agent orientations and one-on-ones with experienced agents coming on board.
Own transition plans for mega agent transfers, including branding changes, forms changes, coordinating a move, and keeping the rest of the team well informed on the transition and its progress.
Schedule, coordinate instructors, co-author, and promote the monthly training calendar internally.
Become the expert and the go-to person for all things Command, our internal web platform.
Maintain regular consulting meetings with the agents and their admins to support their business and its growth.
Essential duties and responsibilities
Organization: It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times.
Work closely with Compliance on licensing.
Send weekly email to staff and ALC announcing all new agents, including who hired them, their bio, and their contact info for the team to reach out and welcome.
Follow intake process and checklist for all incoming and exiting agents.
Assist with all Market Center events, including RED Day, training events, food drives, BOLD lunch coordination, weekly setup when in Market Center, and many other activities throughout the year.
Assist in the recruiting process of new and experienced agents.
Serve as backup to the Director of First Impressions as needed.
Communications/Interactions
Staff: Responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Growth Director, Assistant MCA, Director of Technology, and all other team members – daily.
Sales Associates: Assist in connecting them to our resources – daily.
Team Leaders: Morning huddle and Agent Pipeline.
Prospective Sales Associates: Help with the intake/transition process, transferring license, etc. – weekly.
Knowledge/Skills
Extraordinary people skills.
Leadership, management, and team-building skills.
Goal setting, planning, and accountability skills.
Problem-solving skills.
Proactive, positive attitude.
Career development and training skills.
Knowledge of MS Word, Excel, and Google Suite.
Willing and able to embrace new technology, master it, and teach it to others.
Top-producing sales success track record in recent past.
Computer and MLS experience.
Track record of success in past jobs/tasks.
Social Media skills.
Job Type:
Full-time
Pay:
From $40,000.00 per year
Benefits:
Paid time off.
Schedule:
Monday to Friday.
Application Question(s):
Describe an instance where you had to problem solve either in school or in the workplace. What was the problem? How did you resolve it? What were the results?
Tell us why you believe you would be a good candidate for this position.
Experience:
Customer Service: 2 years (Preferred).
Ability to Relocate:
Saint Paul, MN 55124: Relocate before starting work (Required).
Work Location:
In person
#J-18808-Ljbffr