Germaincars
Automotive Service Advisor
Germaincars, Ann Arbor, Michigan, us, 48113
Germain Honda of Ann ArborAutomotive Service AdvisorAnn Arbor, MIFull-time Monday through FridayPay based on experienceGermain Offers:
Medical, Dental, and Vision Insurance
401(k) Savings Plan
Paid Vacation
Paid Company Holidays
Company Outings and Activities
Ongoing Professional Development
Employee Discounts
Family-Friendly and Inclusive Culture
Career Growth and Internal Promotions
Custom and Competitive Wage Plans
CLOSED on Sundays to create a schedule that allows you a job and a life
As a Service Advisor, you will own the customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, and diagnostics. You should be well-versed in product offerings, inventory needs, technician scheduling, and customer service.
Responsibilities:
Answer service calls, set and confirm appointments
Write repair orders
Act as a liaison between the technician and customer
Assist your client through the service process
Collaborate with various team members for loaner availability, proper warranty processing, and disclosure
Qualifications:
At least 2 years of experience
Strong record of positive customer satisfaction results
Organized and friendly personality
Fantastic communication skills with customers
Professional personal appearance
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record
At Germain, our mission is to attract, develop, and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
For immediate consideration, visit us at
GermainCareers.com .
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Medical, Dental, and Vision Insurance
401(k) Savings Plan
Paid Vacation
Paid Company Holidays
Company Outings and Activities
Ongoing Professional Development
Employee Discounts
Family-Friendly and Inclusive Culture
Career Growth and Internal Promotions
Custom and Competitive Wage Plans
CLOSED on Sundays to create a schedule that allows you a job and a life
As a Service Advisor, you will own the customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, and diagnostics. You should be well-versed in product offerings, inventory needs, technician scheduling, and customer service.
Responsibilities:
Answer service calls, set and confirm appointments
Write repair orders
Act as a liaison between the technician and customer
Assist your client through the service process
Collaborate with various team members for loaner availability, proper warranty processing, and disclosure
Qualifications:
At least 2 years of experience
Strong record of positive customer satisfaction results
Organized and friendly personality
Fantastic communication skills with customers
Professional personal appearance
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record
At Germain, our mission is to attract, develop, and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
For immediate consideration, visit us at
GermainCareers.com .
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr