St. Louis Heart and Vascular
Office Manager
St. Louis Heart and Vascular, St Louis, Missouri, United States,
St. Louis Heart & Vascular (SLHV) is a fast-paced, growing heart and vascular clinic with an on-site surgery center. SLHV is seeking a hard-working, team-oriented individual to join our team and serve as the Office Manager for the practice. As the Office Manager, you will be responsible for achieving patient and organizational goals by effectively managing front office processes, oversee office supply management, and assisting with personnel needs within a medical practice.
Essential Functions of the Role:
Ensure and maintain compliance with all laws governing our company (e.g., HIPAA), supports organizational goals while adhering to all federal and state regulations and guidelines.Builds a community within the practice that fosters employee satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, listening to employee concerns, accepting feedback from others, developing subordinates’ skills, and encouraging growth among yourself and team.Overviews operations of medical practices, including financial, customer satisfaction, maximizing operational efficiency, business development, staffing, supplies, and facility managementEnsures the right documentation and communication with patients by overseeing reports, discharge summaries, and other correspondencesEstablish clear expectations for employees around desired patient experience and respond promptly to customers’ needs by greeting patients upon arrival and scheduling appointments and answering all patient inquiries in person and on the phoneAssists front office staff with scheduling patient appointments and timely processing of physician referralsImprove processes, products, and patient services through modern and creative thinking thus enhancing the patient and employee experienceComplete all required tasks accurately and on time; possesses an ability to work on multiple projects, problems, or tasks at once and uses research, facts, and analysis to inform decisions and continually improve outcomesOversees maintenance of the facility, creating an environment that makes both the patients and employees proudPartner with marketing agency to drive an increase in new patients, patient education and community awareness.Assist in the management and oversight of practice invoices and patient collections.Demonstrates high integrity in all activities; does not cut corners to achieve goals and always do the right thing- even when no one is watching.Minimum Qualifications:
Experience leading a team of medical assistants, technicians and administrative staffingBCLS certified or willingness to complete process if offered employmentDemonstrate the ability to identify issues and resolve problems in a timely manner; use reason even when dealing with emotional topicsDemonstrate strong interpersonal skills, listening to patients’ needs, and possess a friendly and outgoing demeanorDesired Qualifications
Clinical experience in a cardiology practicePreferred knowledge of Athena, ADP Workforce Now and proficient at using Microsoft Office 365 to include Word and Excel
Travel Requirements
Travel maybe required between offices in the St. Louis area as needed.
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Work Environment
Work is performed in a typical medical clinic and/or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required.
Equal Employment Opportunity Statement
St. Louis Heart & Vascular provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary and Benefits
Full time, exempt position. Competitive compensation and benefits package to include 401K; full suite of medical, dental and ancillary benefits; paid time off and much more.
The statements contained herein are intended to describe the general nature and level of work performed by the Office Manager, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions of the Role:
Ensure and maintain compliance with all laws governing our company (e.g., HIPAA), supports organizational goals while adhering to all federal and state regulations and guidelines.Builds a community within the practice that fosters employee satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, listening to employee concerns, accepting feedback from others, developing subordinates’ skills, and encouraging growth among yourself and team.Overviews operations of medical practices, including financial, customer satisfaction, maximizing operational efficiency, business development, staffing, supplies, and facility managementEnsures the right documentation and communication with patients by overseeing reports, discharge summaries, and other correspondencesEstablish clear expectations for employees around desired patient experience and respond promptly to customers’ needs by greeting patients upon arrival and scheduling appointments and answering all patient inquiries in person and on the phoneAssists front office staff with scheduling patient appointments and timely processing of physician referralsImprove processes, products, and patient services through modern and creative thinking thus enhancing the patient and employee experienceComplete all required tasks accurately and on time; possesses an ability to work on multiple projects, problems, or tasks at once and uses research, facts, and analysis to inform decisions and continually improve outcomesOversees maintenance of the facility, creating an environment that makes both the patients and employees proudPartner with marketing agency to drive an increase in new patients, patient education and community awareness.Assist in the management and oversight of practice invoices and patient collections.Demonstrates high integrity in all activities; does not cut corners to achieve goals and always do the right thing- even when no one is watching.Minimum Qualifications:
Experience leading a team of medical assistants, technicians and administrative staffingBCLS certified or willingness to complete process if offered employmentDemonstrate the ability to identify issues and resolve problems in a timely manner; use reason even when dealing with emotional topicsDemonstrate strong interpersonal skills, listening to patients’ needs, and possess a friendly and outgoing demeanorDesired Qualifications
Clinical experience in a cardiology practicePreferred knowledge of Athena, ADP Workforce Now and proficient at using Microsoft Office 365 to include Word and Excel
Travel Requirements
Travel maybe required between offices in the St. Louis area as needed.
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Work Environment
Work is performed in a typical medical clinic and/or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required.
Equal Employment Opportunity Statement
St. Louis Heart & Vascular provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary and Benefits
Full time, exempt position. Competitive compensation and benefits package to include 401K; full suite of medical, dental and ancillary benefits; paid time off and much more.
The statements contained herein are intended to describe the general nature and level of work performed by the Office Manager, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.