Sole Miami, a Noble House Resort
Overnight Front Desk Supervisor
Sole Miami, a Noble House Resort, Sunny Isles Beach, Florida, United States,
WE ARE
Solé Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEENkitchen, a bar, beach access and pool service. We are excited to welcome a new Overnight Front Desk Supervisor to our Sunny Isles staff.
OUR CULTURE | Individual Distinction, Collective Soul
People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. Solé Miami is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul.
At Solé Miami, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
Solé Miami is an independent boutique, one of a kind, newly-renovated Miami beachfront hotel.
A day in the life...
As the Overnight Front Desk Supervisor, you will oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
To be successful in the Overnight Front Desk Supervisor position, you...Prepare daily reports, to include any VIPs, complimentary, house use rooms, and out of order lists.Complete Night Audit checklistBalance daily postings and revenue.Ensure adequate communication the following morning to all necessary departments by communicating through "Pass down" emails.Understanding of all front office standards and assist in solving deficiencies.Document any errors made by cash handling auditors.Ensure nightly transmission of credit cards.Are thoroughly acquainted with all check-in and check-out procedures and policies.Protect confidential guest information and guest room key access according to front office SOP's.Are acquainted with PBX Operator duties.Are familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.Are familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.Actively engage with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.To attract the best, we offer...
Our team members are our most important asset and that's reflected in our benefits. Solé Miami is proud to offer a variety of benefits to support team members and their families, including:
Health Benefits Package: Medical/Dental/Vision/EAP
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
401k plan-with employer match after one year of employment
Paid days off-holidays/personal/vacation/sick
On-Demand Pay - Your Pay before Payday
Parking reimbursement up to $20 per day
Team Member/Family/Friend restaurant and hotel discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and recognition programs
We look forward to hearing from you and sharing more details about this amazing opportunity with you.
Requirements
Excellent customer service and problem solving skillsMust have strong communication, computer and organizational skillsMaintain a professional business appearance, attitude, and performancePrior guest service experience required, preferably hotel front office experienceMust be able to work a variety of shifts, including weekends and holidays.Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Solé Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEENkitchen, a bar, beach access and pool service. We are excited to welcome a new Overnight Front Desk Supervisor to our Sunny Isles staff.
OUR CULTURE | Individual Distinction, Collective Soul
People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. Solé Miami is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul.
At Solé Miami, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
Solé Miami is an independent boutique, one of a kind, newly-renovated Miami beachfront hotel.
A day in the life...
As the Overnight Front Desk Supervisor, you will oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
To be successful in the Overnight Front Desk Supervisor position, you...Prepare daily reports, to include any VIPs, complimentary, house use rooms, and out of order lists.Complete Night Audit checklistBalance daily postings and revenue.Ensure adequate communication the following morning to all necessary departments by communicating through "Pass down" emails.Understanding of all front office standards and assist in solving deficiencies.Document any errors made by cash handling auditors.Ensure nightly transmission of credit cards.Are thoroughly acquainted with all check-in and check-out procedures and policies.Protect confidential guest information and guest room key access according to front office SOP's.Are acquainted with PBX Operator duties.Are familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.Are familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.Actively engage with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.To attract the best, we offer...
Our team members are our most important asset and that's reflected in our benefits. Solé Miami is proud to offer a variety of benefits to support team members and their families, including:
Health Benefits Package: Medical/Dental/Vision/EAP
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
401k plan-with employer match after one year of employment
Paid days off-holidays/personal/vacation/sick
On-Demand Pay - Your Pay before Payday
Parking reimbursement up to $20 per day
Team Member/Family/Friend restaurant and hotel discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and recognition programs
We look forward to hearing from you and sharing more details about this amazing opportunity with you.
Requirements
Excellent customer service and problem solving skillsMust have strong communication, computer and organizational skillsMaintain a professional business appearance, attitude, and performancePrior guest service experience required, preferably hotel front office experienceMust be able to work a variety of shifts, including weekends and holidays.Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.