Sunrise System Inc
IT Apps Team Lead/ Manager
Sunrise System Inc, Atlanta, Georgia, United States, 30383
Job Title: IT Apps Team Lead/ ManagerLocation: Atlanta, GA(Hybrid)Duration: 09 months of Contract
The Team Leader/Manager will manage the Custom Application Operations Team. This team supports all in-house custom-built applications developed in Microsoft .Net Technologies. This position will manage a team of 8-12 members.
Job Summary:
Under limited supervision, ensure the Client applications operate effectively and efficiently.
The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency's applications, emphasizing activities and task prioritization.
The Team Leader/Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in .NET technologies. This position will manage a team of 8-12 software engineers (tier 2) and support specialists (tier 1) responsible for the support of Client applications.
Job position expectations: hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment; in-person meetings with vendors; and open house for projects and on-demand requests to be onsite.
Candidate must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments.Minimum Qualifications
Bachelor's degree in Computer Science and Information Technology or a related field
Technical certifications preferred.
Five (5+) years of experience as a Technical lead.NET developer
Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role
Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)
Preferred Qualifications
Five (5+) years of experience managing, supervising or leading a support team.
Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
Experience with ServiceNow ITSM
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Ability to resolve issues and exhibit strong initiative
Excellent planning, training, and follow-up skills and analytical abilities
Strong problem-solving and analytical abilities.
Strong project management and leadership skills.
Skill Matrix:
SkillRequired / DesiredAmountof Experience
Experience managing, supervising, or leading a support teamRequired5Years
Experience as a Technical lead.NET developer, IT technical lead roleRequired5Years
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS RequireRequired4Years
Experience in project management and leadership skillsRequired2Years
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external. Highly deRequired4Years
Experience with ServiceNow ITSMNice to have
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)Nice to have
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)Highly desired
Excellent planning, training, and follow-up skills and analytical abilitiesHighly desired
Strong problem-solving and analytical abilities.Highly desired
Experience in custom applications support or Experience with customization in Commercial-off-the-shelf (COST) productsRequired2Years
The Team Leader/Manager will manage the Custom Application Operations Team. This team supports all in-house custom-built applications developed in Microsoft .Net Technologies. This position will manage a team of 8-12 members.
Job Summary:
Under limited supervision, ensure the Client applications operate effectively and efficiently.
The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency's applications, emphasizing activities and task prioritization.
The Team Leader/Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in .NET technologies. This position will manage a team of 8-12 software engineers (tier 2) and support specialists (tier 1) responsible for the support of Client applications.
Job position expectations: hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment; in-person meetings with vendors; and open house for projects and on-demand requests to be onsite.
Candidate must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments.Minimum Qualifications
Bachelor's degree in Computer Science and Information Technology or a related field
Technical certifications preferred.
Five (5+) years of experience as a Technical lead.NET developer
Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role
Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)
Preferred Qualifications
Five (5+) years of experience managing, supervising or leading a support team.
Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
Experience with ServiceNow ITSM
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
Ability to resolve issues and exhibit strong initiative
Excellent planning, training, and follow-up skills and analytical abilities
Strong problem-solving and analytical abilities.
Strong project management and leadership skills.
Skill Matrix:
SkillRequired / DesiredAmountof Experience
Experience managing, supervising, or leading a support teamRequired5Years
Experience as a Technical lead.NET developer, IT technical lead roleRequired5Years
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS RequireRequired4Years
Experience in project management and leadership skillsRequired2Years
Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external. Highly deRequired4Years
Experience with ServiceNow ITSMNice to have
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)Nice to have
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)Highly desired
Excellent planning, training, and follow-up skills and analytical abilitiesHighly desired
Strong problem-solving and analytical abilities.Highly desired
Experience in custom applications support or Experience with customization in Commercial-off-the-shelf (COST) productsRequired2Years