LeadStack Inc.
IT Service Desk Support
LeadStack Inc., New York, New York, us, 10261
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Title : IT Service Desk SupportLocation : NYC, NY -OnsiteDuration : 3+ months contractRate : $35/hr on W2Direct ClientResponsibilitiesProviding dedicated IT Helpdesk Support for our site, resolving end user IT related issues through white glove support, walk in services and remote ticketing.Ability to take a flexible approach to ITIL processes, using ITSM ticketing systems.Troubleshoot hardware and software problems with Apple and Microsoft products, including desktop and laptop hardwareBuild and deploy laptops and desktops using standard deployment tools (JAMF, BigFix, Carbon Black, DeployStudio, Deep Freeze)Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencingDeploy and support software to end-usersProvide onsite executive support.Manage inventory for hardwareComfortable designing and driving projects with broad organizational impactAct as a role model and takes on a mentor role with junior team members
RequirementsExperience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.Knowledge of administration of Apple computer products using enterprise management toolsDetailed Knowledge and experience of Google Workspace and O365 applications.Detailed understanding of IT Architecture, including access controls.Experience of supporting multiple types of collaboration tools, including Slack.Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and ConfluenceStrong OS X and Mac hardware troubleshooting experience, and a positive, service-oriented attitudeSolid problem solving skillsAbility to lift heavy equipment (50+ pounds) as needed
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/Should you have any questions, feel free to call me on (513) 318-4502 or send an email on waseem.ahmad@leadstackinc.com
Title : IT Service Desk SupportLocation : NYC, NY -OnsiteDuration : 3+ months contractRate : $35/hr on W2Direct ClientResponsibilitiesProviding dedicated IT Helpdesk Support for our site, resolving end user IT related issues through white glove support, walk in services and remote ticketing.Ability to take a flexible approach to ITIL processes, using ITSM ticketing systems.Troubleshoot hardware and software problems with Apple and Microsoft products, including desktop and laptop hardwareBuild and deploy laptops and desktops using standard deployment tools (JAMF, BigFix, Carbon Black, DeployStudio, Deep Freeze)Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencingDeploy and support software to end-usersProvide onsite executive support.Manage inventory for hardwareComfortable designing and driving projects with broad organizational impactAct as a role model and takes on a mentor role with junior team members
RequirementsExperience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.Knowledge of administration of Apple computer products using enterprise management toolsDetailed Knowledge and experience of Google Workspace and O365 applications.Detailed understanding of IT Architecture, including access controls.Experience of supporting multiple types of collaboration tools, including Slack.Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and ConfluenceStrong OS X and Mac hardware troubleshooting experience, and a positive, service-oriented attitudeSolid problem solving skillsAbility to lift heavy equipment (50+ pounds) as needed
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/Should you have any questions, feel free to call me on (513) 318-4502 or send an email on waseem.ahmad@leadstackinc.com