Illinois State Toll Highway Authority
IT BUSINESS RELATIONSHIP MANAGER
Illinois State Toll Highway Authority, Chicago, Illinois, United States, 60290
Salary:
$125,000.00 - $130,000.00 Annually
Location :
60515, IL
Job Type:
Professionals
Job Number:
9999 - 092024
Department:
Information Technology
Opening Date:
09/04/2024
Closing Date:
10/1/2024 11:59 PM Central
Is this a union role?:
No
Union Name:
Salaried - 6
Position Grade:
4
Position Overview
The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
The Tollway is a user-fee system - no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency, and accountability, enhance customer service, and maintain public trust.
In support of this mission, the IT Business Relationship Manager (BRM) acts as a liaison between IT and other business units within the organization to ensure the business needs are communicated effectively and that the solutions are understood and accepted by the business. The Business Relationship Manager role is that of a strategic, senior-level business partner who shares ownership for business value results, as well as business strategy.
Essential Job Functions
Prioritizes Business Need - Understands the business need, help to prioritize projects or phases with the Deputy Chief of IT Project Management, and ensures that projects or phases align to the technology that will provide the best return on investment (ROI).Monitor and Track Goals - Translates business requirements into IT solution requirements to meet the goals and the benefits defined for a project. Continue to track and monitor that they are being achieved throughout the project.Mediate Conflicts - Ensure that conflicting Stakeholders' requirements are mediated appropriately.Manages Escalations - Handle escalations and complaints from Stakeholders in a formal by sympathetic way.Build Partnerships - Develop strategic relationships with business partners to shape demand and ensure that the business's products and services meet their need.Collaborate with Leaders - Work with leaders inside and outside the organization to ensure that strategic initiatives deliver meaningful results to the Illinois Tollway.Reports to Deputy Chief of IT Project Management.Understand Business Objectives - BRMs need a deep understanding of the business. They collaborate with the business leaders to understand their goal, challenges, and strategies.Communication - BRMs act as a strategic partner between business units. They facilitate clear communication, ensuring that business needs are effectively communicated and that solutions are understood and accepted by the business. They translate business language into IT-friendly dialogues and vice versa, ensuring clarity and understanding.Nurturing and Building Relationships - One or the key roles of a BRM is to establish and maintain strong, trust-based relationships. This requires consistent engagement, understanding partner perspectives, and proactively addressing their concerns.Value Management - BRMs support the value management process by discovering opportunities and shaping demand in service and/or products to increase organizational value.Strategic Alignment - BRMs are instrumental in providing insights into how technology, can support and drive business initiatives, helping to align the two. Presenting initiative at governance gate reviews.Project Partnership - BRMs work closely with the Project Managers to provide guidance with prioritization, optimization, organization change management, testing strategies and training needs for the business. Specifically,
Manages the expectations of the business area.Supports and promotes organizational change management within the business.First escalation point for business related items.Gains approval for project change requests from the Business.Ensures Project is tied directly to Illinois Tollway's Strategic Goals.Ensures Return on Investment (ROI) for the Project is defined.
Qualifications
Education (Required)
Bachelor's degree in Computer Science, Management Information Systems, or related field. Coursework in Business is required.Education (Preferred)
PMP - Project Management ProfessionalSkills and Qualifications (Required)
Five (5) years of senior project management experience with an emphasis on Third-Party software meeting business needs and/or application development.Comprehensive knowledge of procedures and techniques of conducting requirement gathering, feasibility and design studies, understanding relational database, graphical interface and development of technical implementation and optimization of business systems.Excellent oral and written communication skills with both technical and non-technical is crucial.Influential relationship building skills - being able to work well with others, including forming and leading cross-functional teams.Negotiation skill is required.Problem solving is required.Strategic thinking is required.Meeting facilitation skills is required.Attention to detail is required.Excellent analytical skills are required.Excellent knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.
At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!
MEDICAL, Rx, DENTAL, VISION BENEFITS
Aetna Select Open Access (HMO) - Premium FREE!Aetna Choice POS II (PPO)Aetna Prescription, Dental and Vision included at no additional cost.EyeMed Vision Care Voluntary CoverageFLEXIBLE SPENDING ACCOUNT
Healthcare Flexible Spending Accounts (FSA)
Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs.
Dependent Care Flexible Spending (DCAP)
Pre-tax account you put money into that you use to pay for dependent care costs.
TERM LIFE & AD&D INSURANCE
Basic Term Life & AD&D - Premium FREE!Additional coverage availableTUITION REIMBURSEMENT
Annual Reimbursement - $5,250PAID TIME OFF
HolidaysVacationSick LeaveSick Leave BankBereavement LeaveParental LeaveEMPLOYEE ASSISTANCE PROGRAM (EAP)
No cost services for employee and family.STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS
Pension PlanNon-Occupational and Occupational DisabilityDeferred Compensation/After-Tax ROTHNCPERS Voluntary Life and AD&D01
It is a requirement to possess a Bachelor's degree in Computer Science, Management Information Systems, or related field. Do you meet this requirement?
YesNo
02
It is a requirement to have a minimum of five (5) years of senior project management experience with an emphasis on Third-Party software meeting business needs and/or application development. Do you meet this requirement?
YesNo
03
For the question above, please provide
where
(at which organization) and
when
(the time period) you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter " NA ".We will not make assumptions regarding your response. If you do not answer completely you will not receive credit for this question.
04
It is a requirement to have comprehensive knowledge of procedures and techniques of conducting requirement gathering, feasibility and design studies, understanding relational database, graphical interface and development of technical implementation.Do you meet this requirement?
YesNo
05
It is preferable to possess a PMP - Project Management Professional Certification. Do you meet this preference?
YesNo
06
Microsoft Excel Proficiency:Listed below are definitions of Microsoft Excel proficiency levels. Please read the following definitions carefully prior to answering the question.
Basic This level of skills is required to perform tasks and work with data in worksheets.A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.Intermediate This level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.Advanced This level of skills is required to use advanced techniques for analyzing and manipulating data in Excel.A person with this level of skills is able to automate some operations, manage Macro commands, and create MS Excel applications.What is your proficiency level in Microsoft Excel?
No ExperienceBasicIntermediateAdvanced
07
Microsoft PowerPoint Proficiency:Listed below are definitions of Microsoft PowerPoint proficiency levels. Please read the following definitions carefully prior to answering the question.
Basic Level This level of skills is required to create a simple presentation in PowerPoint, run it, and print it.
Intermediate Level This level of skills is required to customize templates and the PowerPoint environment, and to make a presentation interactive by using hyperlinks and action buttons.
Advanced Level This level of skills is required to work with graphics, animation and multimedia, inserting movies and sound; work with the Office Suite to create slides from an outline and send slides to Microsoft Word; and customize PowerPoint toolbars and automate the slide production.What is your proficiency level in Microsoft PowerPoint?
No ExperienceBasicIntermediateAdvance
Required Question
$125,000.00 - $130,000.00 Annually
Location :
60515, IL
Job Type:
Professionals
Job Number:
9999 - 092024
Department:
Information Technology
Opening Date:
09/04/2024
Closing Date:
10/1/2024 11:59 PM Central
Is this a union role?:
No
Union Name:
Salaried - 6
Position Grade:
4
Position Overview
The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
The Tollway is a user-fee system - no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency, and accountability, enhance customer service, and maintain public trust.
In support of this mission, the IT Business Relationship Manager (BRM) acts as a liaison between IT and other business units within the organization to ensure the business needs are communicated effectively and that the solutions are understood and accepted by the business. The Business Relationship Manager role is that of a strategic, senior-level business partner who shares ownership for business value results, as well as business strategy.
Essential Job Functions
Prioritizes Business Need - Understands the business need, help to prioritize projects or phases with the Deputy Chief of IT Project Management, and ensures that projects or phases align to the technology that will provide the best return on investment (ROI).Monitor and Track Goals - Translates business requirements into IT solution requirements to meet the goals and the benefits defined for a project. Continue to track and monitor that they are being achieved throughout the project.Mediate Conflicts - Ensure that conflicting Stakeholders' requirements are mediated appropriately.Manages Escalations - Handle escalations and complaints from Stakeholders in a formal by sympathetic way.Build Partnerships - Develop strategic relationships with business partners to shape demand and ensure that the business's products and services meet their need.Collaborate with Leaders - Work with leaders inside and outside the organization to ensure that strategic initiatives deliver meaningful results to the Illinois Tollway.Reports to Deputy Chief of IT Project Management.Understand Business Objectives - BRMs need a deep understanding of the business. They collaborate with the business leaders to understand their goal, challenges, and strategies.Communication - BRMs act as a strategic partner between business units. They facilitate clear communication, ensuring that business needs are effectively communicated and that solutions are understood and accepted by the business. They translate business language into IT-friendly dialogues and vice versa, ensuring clarity and understanding.Nurturing and Building Relationships - One or the key roles of a BRM is to establish and maintain strong, trust-based relationships. This requires consistent engagement, understanding partner perspectives, and proactively addressing their concerns.Value Management - BRMs support the value management process by discovering opportunities and shaping demand in service and/or products to increase organizational value.Strategic Alignment - BRMs are instrumental in providing insights into how technology, can support and drive business initiatives, helping to align the two. Presenting initiative at governance gate reviews.Project Partnership - BRMs work closely with the Project Managers to provide guidance with prioritization, optimization, organization change management, testing strategies and training needs for the business. Specifically,
Manages the expectations of the business area.Supports and promotes organizational change management within the business.First escalation point for business related items.Gains approval for project change requests from the Business.Ensures Project is tied directly to Illinois Tollway's Strategic Goals.Ensures Return on Investment (ROI) for the Project is defined.
Qualifications
Education (Required)
Bachelor's degree in Computer Science, Management Information Systems, or related field. Coursework in Business is required.Education (Preferred)
PMP - Project Management ProfessionalSkills and Qualifications (Required)
Five (5) years of senior project management experience with an emphasis on Third-Party software meeting business needs and/or application development.Comprehensive knowledge of procedures and techniques of conducting requirement gathering, feasibility and design studies, understanding relational database, graphical interface and development of technical implementation and optimization of business systems.Excellent oral and written communication skills with both technical and non-technical is crucial.Influential relationship building skills - being able to work well with others, including forming and leading cross-functional teams.Negotiation skill is required.Problem solving is required.Strategic thinking is required.Meeting facilitation skills is required.Attention to detail is required.Excellent analytical skills are required.Excellent knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.
At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!
MEDICAL, Rx, DENTAL, VISION BENEFITS
Aetna Select Open Access (HMO) - Premium FREE!Aetna Choice POS II (PPO)Aetna Prescription, Dental and Vision included at no additional cost.EyeMed Vision Care Voluntary CoverageFLEXIBLE SPENDING ACCOUNT
Healthcare Flexible Spending Accounts (FSA)
Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs.
Dependent Care Flexible Spending (DCAP)
Pre-tax account you put money into that you use to pay for dependent care costs.
TERM LIFE & AD&D INSURANCE
Basic Term Life & AD&D - Premium FREE!Additional coverage availableTUITION REIMBURSEMENT
Annual Reimbursement - $5,250PAID TIME OFF
HolidaysVacationSick LeaveSick Leave BankBereavement LeaveParental LeaveEMPLOYEE ASSISTANCE PROGRAM (EAP)
No cost services for employee and family.STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS
Pension PlanNon-Occupational and Occupational DisabilityDeferred Compensation/After-Tax ROTHNCPERS Voluntary Life and AD&D01
It is a requirement to possess a Bachelor's degree in Computer Science, Management Information Systems, or related field. Do you meet this requirement?
YesNo
02
It is a requirement to have a minimum of five (5) years of senior project management experience with an emphasis on Third-Party software meeting business needs and/or application development. Do you meet this requirement?
YesNo
03
For the question above, please provide
where
(at which organization) and
when
(the time period) you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter " NA ".We will not make assumptions regarding your response. If you do not answer completely you will not receive credit for this question.
04
It is a requirement to have comprehensive knowledge of procedures and techniques of conducting requirement gathering, feasibility and design studies, understanding relational database, graphical interface and development of technical implementation.Do you meet this requirement?
YesNo
05
It is preferable to possess a PMP - Project Management Professional Certification. Do you meet this preference?
YesNo
06
Microsoft Excel Proficiency:Listed below are definitions of Microsoft Excel proficiency levels. Please read the following definitions carefully prior to answering the question.
Basic This level of skills is required to perform tasks and work with data in worksheets.A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.Intermediate This level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.Advanced This level of skills is required to use advanced techniques for analyzing and manipulating data in Excel.A person with this level of skills is able to automate some operations, manage Macro commands, and create MS Excel applications.What is your proficiency level in Microsoft Excel?
No ExperienceBasicIntermediateAdvanced
07
Microsoft PowerPoint Proficiency:Listed below are definitions of Microsoft PowerPoint proficiency levels. Please read the following definitions carefully prior to answering the question.
Basic Level This level of skills is required to create a simple presentation in PowerPoint, run it, and print it.
Intermediate Level This level of skills is required to customize templates and the PowerPoint environment, and to make a presentation interactive by using hyperlinks and action buttons.
Advanced Level This level of skills is required to work with graphics, animation and multimedia, inserting movies and sound; work with the Office Suite to create slides from an outline and send slides to Microsoft Word; and customize PowerPoint toolbars and automate the slide production.What is your proficiency level in Microsoft PowerPoint?
No ExperienceBasicIntermediateAdvance
Required Question