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JSI

Network Engineer II - NOC

JSI, Lubbock, Texas, us, 79430


Network Engineer II - NOC

Department:

Broadband - NOC+

Employment Type:

Full Time

Location:

Lubbock, TX

Reporting To:

Tom Lewis

Description

We are now seeking an experienced and qualified individual to join our team as a

Network Engineer II

in our

Lubbock, TX

office. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth and advancement opportunities.

Location:

Lubbock, TX

Job Type:

Full-time, non-supervisory

On-call:

Required

Travel:

Occasional

ResponsibilitiesProactively monitor and maintain customer network infrastructure.Troubleshoot network and server problems.Document network configurations, processes, and troubleshooting steps.Perform routine maintenance and software upgrades on customer equipment.Serve as an escalation point for Network Specialist/Engineer I.Communicate technical concepts clearly and concisely.Lead meetings with NOC customers.Ensure quality standards are maintained on tickets.Ensure timely updates and responses to tickets.Assist in developing and training on NOC processes and procedures.Mentor less experienced team members.Work flexible shifts and participate in on-call rotation.Qualifications

In depth knowledge of Ethernet switching, IP routing, VoIP, and networking principles.Minimum of 3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks.Bachelor's degree in computer/management information systems, Engineering, Computer Science or equivalent required. Experience may be considered in lieu of a degree.Industry relevant certifications (Cisco, Juniper, Adtran, Calix, MEF, etc).Strong understanding of multiple ISP broadband and core technologies (Adtran, Calix, Cambium, Juniper, Cisco, Ciena, Arista, etc).Proven ability to lead meetings with customers.High School Diploma or GED required.Benefits

At JSI, you will have a rewarding and challenging career on every level of the organization. JSI is committed to providing our employees with the following:

Professional growth and development opportunities.A diverse, dynamic, and stimulating work environment.Educational opportunities.Work-life balance.A competitive salary and benefits package.