Travis Credit Union
IT Service Desk Intern
Travis Credit Union, Vacaville, California, United States, 95688
Description6 Month Internship 20 hours/week
Interns are not eligible to work remote and must live within a commutable distance to our corporate building in Vacaville, CA.
Summary:We are seeking a technical, passionate, and motivated intern to join our team for a six month internship from October 2024 - March 2025. This unique internship combines roles within the Information Technology Team, specifically in the area of supporting our IT Service Desk.
Responsibilities:
IT
Service
Desk Technician
(First 3 months)
Learn how to provide Tier 1 support to End Users with their hardware, applications and network related incidents or service requests. Investigate, diagnose and perform basic troubleshooting for a prompt resolution and escalate unresolvable issues to TCU Tier 2 or Tier 3 support teams.Responds to incidents and service requests submitted to IT Service Desk in a courteous, timely and efficient manner in accordance with ITIL industry standard guidelines.Diagnose incidents, perform troubleshooting and remedial actions to fix incidents or find alternate solutions that addresses the issue in an effective manner.Participate in continuous learning through engagement with Tier 2 and Tier 3 support teams, ensuring expanded growth in member support and technical capabilities.Participate in IT related projects focused on problem solving short term friction points for long term gain.Branch Refresh Project
(Last 3 months)
Work with IT Service Desk Team to refresh computer equipment in all branch locations.Image computers and assist in the deploying PC at branches.Reporting and Requirements:
Reports directly to the Manager, Desktop SystemsMust be a Junior, Senior, New Graduate, or Post Graduate student in Business Administration, Marketing, Operations Management, Technology, or a related field.Strong technical skills and desire to work in a technical environment.Excellent communication skills, both written and verbal.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Ability to work independently and collaboratively in a team environment.Strong organizational skills and attention to detail.Typically requires no previous professional experience.This is not a remote position.Compensation:This is a paid internship offering an hourly rate of $25.00. The internship will run for 6 months, with the opportunity to work 20 hours/week. Compensation is provided in accordance with California labor laws, including compliance with overtime pay (if applicable), meal/rest breaks, and other labor regulations. Please note: This internship does not include benefits such as health insurance, retirement plans, or paid time off. However, interns will have the opportunity to gain hands-on experience, mentorship, and valuable professional development within the Financial Industry.
Interns are not eligible to work remote and must live within a commutable distance to our corporate building in Vacaville, CA.
Summary:We are seeking a technical, passionate, and motivated intern to join our team for a six month internship from October 2024 - March 2025. This unique internship combines roles within the Information Technology Team, specifically in the area of supporting our IT Service Desk.
Responsibilities:
IT
Service
Desk Technician
(First 3 months)
Learn how to provide Tier 1 support to End Users with their hardware, applications and network related incidents or service requests. Investigate, diagnose and perform basic troubleshooting for a prompt resolution and escalate unresolvable issues to TCU Tier 2 or Tier 3 support teams.Responds to incidents and service requests submitted to IT Service Desk in a courteous, timely and efficient manner in accordance with ITIL industry standard guidelines.Diagnose incidents, perform troubleshooting and remedial actions to fix incidents or find alternate solutions that addresses the issue in an effective manner.Participate in continuous learning through engagement with Tier 2 and Tier 3 support teams, ensuring expanded growth in member support and technical capabilities.Participate in IT related projects focused on problem solving short term friction points for long term gain.Branch Refresh Project
(Last 3 months)
Work with IT Service Desk Team to refresh computer equipment in all branch locations.Image computers and assist in the deploying PC at branches.Reporting and Requirements:
Reports directly to the Manager, Desktop SystemsMust be a Junior, Senior, New Graduate, or Post Graduate student in Business Administration, Marketing, Operations Management, Technology, or a related field.Strong technical skills and desire to work in a technical environment.Excellent communication skills, both written and verbal.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Ability to work independently and collaboratively in a team environment.Strong organizational skills and attention to detail.Typically requires no previous professional experience.This is not a remote position.Compensation:This is a paid internship offering an hourly rate of $25.00. The internship will run for 6 months, with the opportunity to work 20 hours/week. Compensation is provided in accordance with California labor laws, including compliance with overtime pay (if applicable), meal/rest breaks, and other labor regulations. Please note: This internship does not include benefits such as health insurance, retirement plans, or paid time off. However, interns will have the opportunity to gain hands-on experience, mentorship, and valuable professional development within the Financial Industry.