The Kendall Group
Account Manager - Galloup
The Kendall Group, Wyoming, Michigan, United States, 49519
Account Manager
About The Kendall GroupGalloup, a division of The Kendall Group, seeks a talented, creative, self-motivated individual for our Account Manager position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:Reporting to the Sales Manager, the Account Manager is a key member of the Galloup sales team. The person in this role is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, identifying decision makers, making sales calls, uncovering needs, closing sales, and maintaining vendor relationships. Candidate will be placed in an established account base and will be responsible for achieving sales and margin objectives.
Exciting work you will do:The essential duties and responsibilities of an Account Manager will consist of, but are not limited to, the following:Contact customers and develop and clearly articulate Galloup's value proposition for products and servicesOversee sales activities and develop relationships with customersResponsible for managing accounts, ensuring clients are satisfied and generating new sales opportunitiesKeep CRM system up to date with account, contact and opportunity pipeline informationAttend sales meetings and other company meetings as requested; may attend industry shows and conventionsProfessionally represent Galloup in presentations, briefings, and trade eventsPromote customer training (lunch and learns, etc.)Make special or emergency deliveries if neededResponsible for annual budgeting and forecasting processWork with the team on Project set up, and participate in pricing discussionsForward information on competitors' activities, and possible sales leadsPlan strategy, goals, and objectives for each accountRegularly meet or exceed sales targetsPerform business reviews to align Galloup's capabilities with client goals and present this to executive levels in the client organizationMake calls independently or with internal resources including technical and management to achieve account goalsInteract with Galloup management, vendors, inside sales, and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders, and ensure efficient and effective project deliveryManage the proposal delivery process, including follow-up, and work with Galloup resources to develop proposalsPursue desirable business that aligns with company goalsMaximize gross margin and achieve Galloup's profit goals from assigned accountsParticipate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunitiesRegularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutionsAlways represent the company in a public relations capacitySubmit call, expense and other reports as requiredWork with Project Team to present change orders on given projectsAct as a liaison between various Galloup resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty, and repair issuesAssist in collecting from delinquent accounts; may obtain credit information from new customersPerform other duties as assigned
Competencies you possess:
Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management
What you'll need:
Work Experience : 1 year of previous sales experienceEducation:
High School diploma or GED equivalentAnalytics/Computer Skills:
Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software; Business acumen, including problem solving skills, critical thinking, and analytical abilitiesOrganization Skills:
Highly organized and detail-oriented; high abstract reasoning skills - solutions oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environmentCross-functional skills:
Ability to work well cross-functionally; provides excellent internal and external customer service; experience working in a sales department; self-motivated to learn new technologies and accomplish tasks when due; effective presentation skills in both small and large group settings; honest, ethicalCommunication Skills:
Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills; strong influencing skillsPhysical, Mental and Visual Skills:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb stairs, and operate a vehicle.Physical Environment:
Normal office environment; warehouse, fabrication environment and exposure to moving equipmentDriver's License:
Must possess and maintain a valid driver's license
Qualifications we prefer but don't require:
Work Experience : 3 years of Pipe/Valve/Fittings Distribution; 5 years of Sales experience calling on Industrial/Commercial Industry or Mechanical ContractorsEducation:
Bachelor's degree
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
About The Kendall GroupGalloup, a division of The Kendall Group, seeks a talented, creative, self-motivated individual for our Account Manager position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:Reporting to the Sales Manager, the Account Manager is a key member of the Galloup sales team. The person in this role is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, identifying decision makers, making sales calls, uncovering needs, closing sales, and maintaining vendor relationships. Candidate will be placed in an established account base and will be responsible for achieving sales and margin objectives.
Exciting work you will do:The essential duties and responsibilities of an Account Manager will consist of, but are not limited to, the following:Contact customers and develop and clearly articulate Galloup's value proposition for products and servicesOversee sales activities and develop relationships with customersResponsible for managing accounts, ensuring clients are satisfied and generating new sales opportunitiesKeep CRM system up to date with account, contact and opportunity pipeline informationAttend sales meetings and other company meetings as requested; may attend industry shows and conventionsProfessionally represent Galloup in presentations, briefings, and trade eventsPromote customer training (lunch and learns, etc.)Make special or emergency deliveries if neededResponsible for annual budgeting and forecasting processWork with the team on Project set up, and participate in pricing discussionsForward information on competitors' activities, and possible sales leadsPlan strategy, goals, and objectives for each accountRegularly meet or exceed sales targetsPerform business reviews to align Galloup's capabilities with client goals and present this to executive levels in the client organizationMake calls independently or with internal resources including technical and management to achieve account goalsInteract with Galloup management, vendors, inside sales, and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders, and ensure efficient and effective project deliveryManage the proposal delivery process, including follow-up, and work with Galloup resources to develop proposalsPursue desirable business that aligns with company goalsMaximize gross margin and achieve Galloup's profit goals from assigned accountsParticipate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunitiesRegularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutionsAlways represent the company in a public relations capacitySubmit call, expense and other reports as requiredWork with Project Team to present change orders on given projectsAct as a liaison between various Galloup resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty, and repair issuesAssist in collecting from delinquent accounts; may obtain credit information from new customersPerform other duties as assigned
Competencies you possess:
Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management
What you'll need:
Work Experience : 1 year of previous sales experienceEducation:
High School diploma or GED equivalentAnalytics/Computer Skills:
Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software; Business acumen, including problem solving skills, critical thinking, and analytical abilitiesOrganization Skills:
Highly organized and detail-oriented; high abstract reasoning skills - solutions oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environmentCross-functional skills:
Ability to work well cross-functionally; provides excellent internal and external customer service; experience working in a sales department; self-motivated to learn new technologies and accomplish tasks when due; effective presentation skills in both small and large group settings; honest, ethicalCommunication Skills:
Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills; strong influencing skillsPhysical, Mental and Visual Skills:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb stairs, and operate a vehicle.Physical Environment:
Normal office environment; warehouse, fabrication environment and exposure to moving equipmentDriver's License:
Must possess and maintain a valid driver's license
Qualifications we prefer but don't require:
Work Experience : 3 years of Pipe/Valve/Fittings Distribution; 5 years of Sales experience calling on Industrial/Commercial Industry or Mechanical ContractorsEducation:
Bachelor's degree
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.