St. John Fisher
Technical Support Specialist
St. John Fisher, Rochester, New York, United States, 14600
Position Details
Posting Summary
Position TitleTechnical Support Specialist
OverviewSt. John Fisher University is an independent, liberal arts institution that provides a transformative education to approximately 3,800 undergraduate, master's, and doctoral students each year. Across its five Schools, Fisher offers nearly 40 majors in the humanities, social sciences, natural sciences, business, education, and nursing; 11 pre-professional programs; and master's and doctoral programs in business, nursing, education, pharmacy, and public health. The University's residential campus boasts a robust living and learning community and a successful intercollegiate athletics program. Fisher is a community where all are welcome, regardless of religious or cultural background.
The University continues to honor its founders, the Congregation of St. Basil, by embracing their motto, "Teach Me Goodness, Discipline, and Knowledge." We are located in Pittsford, N.Y., seven miles outside of the city of Rochester. The campus is situated on 164 park-like acres-a beautiful setting for a warm, friendly campus community.
Job ResponsibilitiesProvide tier two and higher support for the University community in response to assigned OIT Service Desk tickets and established hardware and software maintenance schedules. Install, configure, troubleshoot, and maintain desktop computers, printers, peripherals, and licensed software. Service locations include offices, classrooms, residence halls, computing labs, and other locations that require desktop support. | 75%Provide hardware/software assessment and purchase recommendations in response to work orders. Communicate with hardware/software vendors in the normal course of problem resolution. Write and maintain documentation for: instruction sheets and training manuals, OIT web pages, FAQs, internal processes and procedures. | 20%All other tasks as assigned by the Field Support Team Leader. | 5%
Education / ExperienceBachelor's degree in Computer or Information Science, or a related discipline preferred. A combination of education and experience may be considered. Minimum of two years' experience in a technology support role, preferably in a higher education setting. Excellent communication, organization, and customer service skills. Ability to work in a team setting. Must demonstrate the ability to successfully work independently.
Competencies / Skills
Provide tier-two and higher support for technology supported by OIT, including but not limited to:
Hardware, software, peripherals, and services across the Windows, Macintosh and other operating systems
Mobile Devices
Network Printers and Multifunction Devices
Connectivity to the University's network and its resources
Connectivity to the University's administrative systems
Utilize the OIT ticketing system to support operations for ticket entry, assignment, and monitoring in accordance with department standards.
Implement and utilize back-end support systems and utilities such as remote assistance, desktop management, and password reset.
Have excellent analytical, organizational, written, and verbal skills.
Have robust technical skills
Strong commitment to working in a team setting and building a strong team.
Collaborates with Media Services team on classroom technology replacement planning and execution
Ensure hardware and software maintenance and refresh schedules are maintained
Have excellent customer service skills and the ability to consult with and train end-users of all abilities.
Supervision of EmployeesThe incumbent may be asked to assist with the supervision of one or more student employees.
Work EnvironmentWell-lighted, well-ventilated, pleasant work area.
Equipment to be Used
MS Office Suite (Excel, Word, Outlook, PowerPoint),
Desktop Publisher
Banner (data warehouse for all functional areas across campus)
OIT Ticketing System (TeamDynamix)
Desktop Management System (InTune)
Print Management System (PaperCut)
Fax
Printer
Copier
Telephone
Job TypeFull-time
Work Hours12 month, 40hrs/wk
Special Conditions for Eligibility
Minimum Number of References Requested0
EEO StatementIt is the policy of St. John Fisher University to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the University has employees.
The University does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sex, perceived sex, gender identity, gender expression, the status of being transgender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
The Title IX Coordinator is the designated University official with primary responsibility for coordinating compliance with Title IX and related federal and state laws. The Title IX Coordinator, Meg Flaherty, Ph.D., can be reached by phone (585-385-8232), email (titleix@sjfc.edu), in-person in Campus Center 206, or outside of business hours by contacting the Office of Safety and Security (585-385-8111).
Work Location3690 East Ave., Rochester, NY 14618
FLSANon-Exempt
Salary / Hourly Range$21.80 - $25.65 per hour
NotesThe salary range for this role is set based on a variety of factors, including but not limited to internal equity, qualifications, experience, and education. The above hiring range is one component of the University's competitive Total Rewards package which can be viewed
here
Posting Detail Information
Posting NumberS00651P
Desired Start Date10/21/2024
Open Date
Open Until FilledYes
Special Instructions to Applicant
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
Resume
Optional Documents
Cover Letter
Letter of Recommendation 1
Letter of Recommendation 2
Letter of Recommendation 3
Posting Summary
Position TitleTechnical Support Specialist
OverviewSt. John Fisher University is an independent, liberal arts institution that provides a transformative education to approximately 3,800 undergraduate, master's, and doctoral students each year. Across its five Schools, Fisher offers nearly 40 majors in the humanities, social sciences, natural sciences, business, education, and nursing; 11 pre-professional programs; and master's and doctoral programs in business, nursing, education, pharmacy, and public health. The University's residential campus boasts a robust living and learning community and a successful intercollegiate athletics program. Fisher is a community where all are welcome, regardless of religious or cultural background.
The University continues to honor its founders, the Congregation of St. Basil, by embracing their motto, "Teach Me Goodness, Discipline, and Knowledge." We are located in Pittsford, N.Y., seven miles outside of the city of Rochester. The campus is situated on 164 park-like acres-a beautiful setting for a warm, friendly campus community.
Job ResponsibilitiesProvide tier two and higher support for the University community in response to assigned OIT Service Desk tickets and established hardware and software maintenance schedules. Install, configure, troubleshoot, and maintain desktop computers, printers, peripherals, and licensed software. Service locations include offices, classrooms, residence halls, computing labs, and other locations that require desktop support. | 75%Provide hardware/software assessment and purchase recommendations in response to work orders. Communicate with hardware/software vendors in the normal course of problem resolution. Write and maintain documentation for: instruction sheets and training manuals, OIT web pages, FAQs, internal processes and procedures. | 20%All other tasks as assigned by the Field Support Team Leader. | 5%
Education / ExperienceBachelor's degree in Computer or Information Science, or a related discipline preferred. A combination of education and experience may be considered. Minimum of two years' experience in a technology support role, preferably in a higher education setting. Excellent communication, organization, and customer service skills. Ability to work in a team setting. Must demonstrate the ability to successfully work independently.
Competencies / Skills
Provide tier-two and higher support for technology supported by OIT, including but not limited to:
Hardware, software, peripherals, and services across the Windows, Macintosh and other operating systems
Mobile Devices
Network Printers and Multifunction Devices
Connectivity to the University's network and its resources
Connectivity to the University's administrative systems
Utilize the OIT ticketing system to support operations for ticket entry, assignment, and monitoring in accordance with department standards.
Implement and utilize back-end support systems and utilities such as remote assistance, desktop management, and password reset.
Have excellent analytical, organizational, written, and verbal skills.
Have robust technical skills
Strong commitment to working in a team setting and building a strong team.
Collaborates with Media Services team on classroom technology replacement planning and execution
Ensure hardware and software maintenance and refresh schedules are maintained
Have excellent customer service skills and the ability to consult with and train end-users of all abilities.
Supervision of EmployeesThe incumbent may be asked to assist with the supervision of one or more student employees.
Work EnvironmentWell-lighted, well-ventilated, pleasant work area.
Equipment to be Used
MS Office Suite (Excel, Word, Outlook, PowerPoint),
Desktop Publisher
Banner (data warehouse for all functional areas across campus)
OIT Ticketing System (TeamDynamix)
Desktop Management System (InTune)
Print Management System (PaperCut)
Fax
Printer
Copier
Telephone
Job TypeFull-time
Work Hours12 month, 40hrs/wk
Special Conditions for Eligibility
Minimum Number of References Requested0
EEO StatementIt is the policy of St. John Fisher University to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the University has employees.
The University does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sex, perceived sex, gender identity, gender expression, the status of being transgender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
The Title IX Coordinator is the designated University official with primary responsibility for coordinating compliance with Title IX and related federal and state laws. The Title IX Coordinator, Meg Flaherty, Ph.D., can be reached by phone (585-385-8232), email (titleix@sjfc.edu), in-person in Campus Center 206, or outside of business hours by contacting the Office of Safety and Security (585-385-8111).
Work Location3690 East Ave., Rochester, NY 14618
FLSANon-Exempt
Salary / Hourly Range$21.80 - $25.65 per hour
NotesThe salary range for this role is set based on a variety of factors, including but not limited to internal equity, qualifications, experience, and education. The above hiring range is one component of the University's competitive Total Rewards package which can be viewed
here
Posting Detail Information
Posting NumberS00651P
Desired Start Date10/21/2024
Open Date
Open Until FilledYes
Special Instructions to Applicant
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
Resume
Optional Documents
Cover Letter
Letter of Recommendation 1
Letter of Recommendation 2
Letter of Recommendation 3