Johnson Matthey
Technical Support Analyst
Johnson Matthey, Savannah, Georgia, United States, 31441
Vacancy: Technical Support Analyst
Location: Savannah
Job Family: Service Management Office
Together for a cleaner, healthier world.
Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
As the Technical Support Analyst, you will ensure infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) while remaining fully aligned to global JMIT Policies. Support global L3 teams in troubleshooting and resolution.
Your responsibilities:Infrastructure Support: Configure, deploy, maintain, and troubleshoot local infrastructure, including workstations, laptops, printers, phones, mobile devices, meeting room equipment, and local networking (e.g., WiFi).End User Support: Diagnose and resolve issues related to application software, operating systems, and multi-user applications unique to the site.Hardware & Software Installation: Install and support PCs, laptops, tablets, mobile devices, and software, including desk moves and new workplace setups.Systems Operations: Provide Smart Hands support, manage backups, perform server restarts, LAN patching, and cabinet management.Project & Knowledge Sharing: Contribute to IT service improvement projects, document knowledge, share expertise with colleagues, and support training for junior staff.Compliance & Professionalism: Adhere to company policies and standards, champion the I&E community values, and contribute to continuous improvement efforts.Requirements for the role:
Experience with Windows 7, Windows 10, Office 365, and mobile technology.Proficient in printer technology, DNS, and DHCP.Knowledge of switches, routers, desktop, laptop, server, and printer hardware.Familiar with networks, phones, mobile devices, operating systems, databases, and JM-specific applications.Strong understanding of Microsoft and networking technologies for technical implementations.IT qualification or significant experience; fluency in the local language is essential.
How you will be rewarded:
We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing - for you and your family.
We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.
We'll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We'll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we're self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We're passionate about making a difference and delivering a better tomorrow for us and for you - a cleaner and healthier world, today and for future generations.
Johnson Matthey is open for discussion on part time, job share and flexible working patterns.
#LI-AB3
#jmus
How to apply:If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com)
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice
You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.
We appreciate the time and effort taken in completing an application.
By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Location: Savannah
Job Family: Service Management Office
Together for a cleaner, healthier world.
Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
As the Technical Support Analyst, you will ensure infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) while remaining fully aligned to global JMIT Policies. Support global L3 teams in troubleshooting and resolution.
Your responsibilities:Infrastructure Support: Configure, deploy, maintain, and troubleshoot local infrastructure, including workstations, laptops, printers, phones, mobile devices, meeting room equipment, and local networking (e.g., WiFi).End User Support: Diagnose and resolve issues related to application software, operating systems, and multi-user applications unique to the site.Hardware & Software Installation: Install and support PCs, laptops, tablets, mobile devices, and software, including desk moves and new workplace setups.Systems Operations: Provide Smart Hands support, manage backups, perform server restarts, LAN patching, and cabinet management.Project & Knowledge Sharing: Contribute to IT service improvement projects, document knowledge, share expertise with colleagues, and support training for junior staff.Compliance & Professionalism: Adhere to company policies and standards, champion the I&E community values, and contribute to continuous improvement efforts.Requirements for the role:
Experience with Windows 7, Windows 10, Office 365, and mobile technology.Proficient in printer technology, DNS, and DHCP.Knowledge of switches, routers, desktop, laptop, server, and printer hardware.Familiar with networks, phones, mobile devices, operating systems, databases, and JM-specific applications.Strong understanding of Microsoft and networking technologies for technical implementations.IT qualification or significant experience; fluency in the local language is essential.
How you will be rewarded:
We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing - for you and your family.
We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.
We'll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We'll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we're self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We're passionate about making a difference and delivering a better tomorrow for us and for you - a cleaner and healthier world, today and for future generations.
Johnson Matthey is open for discussion on part time, job share and flexible working patterns.
#LI-AB3
#jmus
How to apply:If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com)
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice
You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.
We appreciate the time and effort taken in completing an application.
By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.