Patient Service Coordinator Ambulatory II - BOH, Addiction Medicine Clinic

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities:

We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging.

SUMMARYWe are currently seeking a

PSC Ambulatory II-BOH

to join our

Addiction Medicine Clinic

team. This 0.80 FTE (64 hours per pay period) role will primarily work on-site (SHIFT: day/evening M-F).

Purpose of this Position:

The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES

All duties as defined in Patient Service Coordinator Ambulatory I roleLead and support change and process improvement initiatives for the Front of House teamWork with leadership to uphold standard process workflows and provide feedback as neededMaintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the messageProvide scheduling support using knowledge of clinical specialties including:More complex scheduling that often requires multiple appointments with different providersIn-room schedulingProvides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.Assist with mentoring and onboarding of new staff, provide directionPromotes the organization and assists in maintaining clinic efficiencyCoordinates obtaining and maintaining designated supplies and inventory for the clinicComplete standard work observations and communicate findings to Clinical leadershipLeads and functions as the Subject Matter Expert (SME) in assigned areasAssist with facilitation daily huddlesPerform other duties as assigned

QUALIFICATIONSMinimum Qualifications:

High School Diploma or equivalentA minimum of 1 year of Front of House experience or experience in related field

Preferred Qualifications:

Certification from:HFMA ORNAHAM ORHBI Patient Access CertificationSolid understanding or medical terminologySolid understanding of payer/insurance plansPrevious lead experience or demonstration of2 years of Front of House experience

Knowledge/ Skills/ Abilities:

Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgroundsAbility to work in a fast-paced, continually changing environmentAbility to respond appropriately to shifting prioritiesAbility to prioritize work assignmentsBilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectationsTechnical proficiency in basic computer skills and applications such as Microsoft Office and OutlookFloat pool positions require the ability to travel between sites in an expeditious mannerDemonstrates knowledge and understanding of organizational policies and proceduresAbility to lead others in their daily work following standard processesAbility to assist with onboarding new employees providing them with the tools they need to be successful

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing

Equal Employment Opportunities

to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note:

Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Addiction Medicine ClinicPrimary Location: MN-Minneapolis-Downtown CampusStandard Hours/FTE Status: FTE = 0.80 (64 hours per pay period)Shift Detail: Day, EveningJob Level: StaffEmployee Status: RegularEligible for Benefits: YesUnion/Non Union: UnionJob Posting: Sep-13-2024

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