American Express
UX Researcher
American Express, Concord, New Hampshire, United States, 03306
American Express UX Researcher Concord, New Hampshire
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact on this role?Researchers at Amex (Global Commercial Services unit) help to elevate knowledge and understanding of our users across UX, product, and engineering, and play a critical role in building the world's best user experience. As a UX Researcher, you’ll coordinate research efforts with our vendor partners, and support projects for the team at large, across product journeys and domains. You will have the opportunity to learn from more senior researchers across a broad array of studies and methods, as well as to design and lead your own studies.Key ResponsibilitiesLeads research efforts in close collaboration with product and design colleagues.Facilitates workshops with design and product stakeholders to align on learning needs and to frame the research approach.Executes research studies using a variety of methods to explore user needs, pain points, and opportunities to create more value.Triangulates data from multiple sources to generate insights that elevate stakeholder understanding of our users.Leads the creation of research artifacts that bring user needs and insights to life, and ensures insights are communicated effectively to influence product and design strategies.Provides support for research leadership presentations and supports presenting of research programs and new ideas to cross-functional partners and leaders.Coaches and mentors others in the end-to-end research process and maintains compliance with data privacy and tooling standards.Minimum QualificationsHas at least 3 years of hands-on experience in research including work on American Express commercial platforms such as At Work, Corporate Onboarding Capabilities, OneAP, or ARHub.Proficient in using User Testing or other similar platforms for both moderated and unmoderated approaches.Demonstrates an understanding of fundamental UX research theories, principles, and concepts gained through practical experience in industry or academia, on-the-job training, or formal education.Proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., slack messages, emails, and research documents), and a clear and engaging verbal presentation style.Preferred QualificationsProficient in using UserZoom, Dscout, and User Testing for both moderated and unmoderated approaches, Qualtrics for conducting surveys and understanding CSAT/NPS.SkillsBehavioral AnalysisCustomer Journey MappingData Analysis, Design ThinkingRequirements Gathering, Relationship ManagementProficiency on some or all of the following tools/software: User Interviews, User Testing, Figma, Dscout, Qualtrics, SQL - proficient in quantitative methods a plus.Salary Range$90,000.00 to $165,000.00 annually bonus benefits.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite, or virtual arrangements depending on role and business need20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact on this role?Researchers at Amex (Global Commercial Services unit) help to elevate knowledge and understanding of our users across UX, product, and engineering, and play a critical role in building the world's best user experience. As a UX Researcher, you’ll coordinate research efforts with our vendor partners, and support projects for the team at large, across product journeys and domains. You will have the opportunity to learn from more senior researchers across a broad array of studies and methods, as well as to design and lead your own studies.Key ResponsibilitiesLeads research efforts in close collaboration with product and design colleagues.Facilitates workshops with design and product stakeholders to align on learning needs and to frame the research approach.Executes research studies using a variety of methods to explore user needs, pain points, and opportunities to create more value.Triangulates data from multiple sources to generate insights that elevate stakeholder understanding of our users.Leads the creation of research artifacts that bring user needs and insights to life, and ensures insights are communicated effectively to influence product and design strategies.Provides support for research leadership presentations and supports presenting of research programs and new ideas to cross-functional partners and leaders.Coaches and mentors others in the end-to-end research process and maintains compliance with data privacy and tooling standards.Minimum QualificationsHas at least 3 years of hands-on experience in research including work on American Express commercial platforms such as At Work, Corporate Onboarding Capabilities, OneAP, or ARHub.Proficient in using User Testing or other similar platforms for both moderated and unmoderated approaches.Demonstrates an understanding of fundamental UX research theories, principles, and concepts gained through practical experience in industry or academia, on-the-job training, or formal education.Proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., slack messages, emails, and research documents), and a clear and engaging verbal presentation style.Preferred QualificationsProficient in using UserZoom, Dscout, and User Testing for both moderated and unmoderated approaches, Qualtrics for conducting surveys and understanding CSAT/NPS.SkillsBehavioral AnalysisCustomer Journey MappingData Analysis, Design ThinkingRequirements Gathering, Relationship ManagementProficiency on some or all of the following tools/software: User Interviews, User Testing, Figma, Dscout, Qualtrics, SQL - proficient in quantitative methods a plus.Salary Range$90,000.00 to $165,000.00 annually bonus benefits.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite, or virtual arrangements depending on role and business need20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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