Sota Solutions Ltd
Service Delivery Engineer – 24×7 Service Desk – Tier 3
Sota Solutions Ltd, Kent, Washington, us, 98089
A 24×7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at Sota, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams.If you have excellent technical and communication skills, a can-do attitude, and are committed to delivering outstanding service, we’d love to hear from you! Sota provides 24 x 7 service support and the ideal candidate will join our specialist team working a shift pattern of 12-hour shifts between 8-8, covering an average working week of 38.5 hours.Your responsibilities
Supporting staff at all levels within our customers' organisation.Resolving all IT issues in an efficient and timely manner.Resolving hardware issues with Desktops, Laptops, Peripherals, and Printers to minimise disruption to end users.Supporting Network administration/troubleshooting.Assisting with the management and administration of Servers, Desktops, Laptops, Telephony Services, and Network Infrastructure as required.Acting as the point of escalation for customers, resolving any problems swiftly and effectively.Experience and knowledge
You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following:Microsoft Desktop and Office Systems.Google Workspace and Chromebooks.Apple iPad and Mac Support, including Apple School Manager and Jamf School.Microsoft Server and Virtualisation Technologies.Active Directory Security and Administration, GPO.Working knowledge of TCP/IP, DNS, DHCP.Support of hardware, printers, desktops, servers, projectors, and interactive screens.Email, Antivirus, and Backup software.Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls, and routers.SIMS, PaperCut, and Paxton.About you
You have a passion for IT and embrace challenges as opportunities.You put the customer at the heart of everything you do. Have excellent communication skills, both verbal and written, and strong interpersonal skills.You own your decisions, effectively manage priorities in a fast-paced environment to identify growth opportunities and drive business and customer success.You’re authentic, a strong team player, and capable of working independently with initiative.You take the time to understand your customers’ needs and excel at problem-solving to ensure the best solutions are delivered.You have a strong sense of service quality and customer service.About us
Sota is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services, and supply chain management for small, medium, and large enterprises, public sector, education, and other diverse market sectors. Established for over 30 years, the company’s facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure twenty-five-acre campus in Kent. Sota has a record of sustained growth and is currently experiencing further rapid expansion. Sota is predominantly focused on Microsoft technologies, as well as being an industry-leading provider of Routers, Switches, Firewalls, and Wireless Technologies, Printers, Desktops, Servers, Telephony, and Connectivity services.28 days holiday (including bank holidays), additional 1 day every 1st January (max 33 days).Life Assurance.Virtual GP services.Pension.Death in service.Note: Traveling to customer premises will be required occasionally, so you must hold a current driving license and have access to your own vehicle. Sota Solutions values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be required to pass an Enhanced DBS check.
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Supporting staff at all levels within our customers' organisation.Resolving all IT issues in an efficient and timely manner.Resolving hardware issues with Desktops, Laptops, Peripherals, and Printers to minimise disruption to end users.Supporting Network administration/troubleshooting.Assisting with the management and administration of Servers, Desktops, Laptops, Telephony Services, and Network Infrastructure as required.Acting as the point of escalation for customers, resolving any problems swiftly and effectively.Experience and knowledge
You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following:Microsoft Desktop and Office Systems.Google Workspace and Chromebooks.Apple iPad and Mac Support, including Apple School Manager and Jamf School.Microsoft Server and Virtualisation Technologies.Active Directory Security and Administration, GPO.Working knowledge of TCP/IP, DNS, DHCP.Support of hardware, printers, desktops, servers, projectors, and interactive screens.Email, Antivirus, and Backup software.Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls, and routers.SIMS, PaperCut, and Paxton.About you
You have a passion for IT and embrace challenges as opportunities.You put the customer at the heart of everything you do. Have excellent communication skills, both verbal and written, and strong interpersonal skills.You own your decisions, effectively manage priorities in a fast-paced environment to identify growth opportunities and drive business and customer success.You’re authentic, a strong team player, and capable of working independently with initiative.You take the time to understand your customers’ needs and excel at problem-solving to ensure the best solutions are delivered.You have a strong sense of service quality and customer service.About us
Sota is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services, and supply chain management for small, medium, and large enterprises, public sector, education, and other diverse market sectors. Established for over 30 years, the company’s facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure twenty-five-acre campus in Kent. Sota has a record of sustained growth and is currently experiencing further rapid expansion. Sota is predominantly focused on Microsoft technologies, as well as being an industry-leading provider of Routers, Switches, Firewalls, and Wireless Technologies, Printers, Desktops, Servers, Telephony, and Connectivity services.28 days holiday (including bank holidays), additional 1 day every 1st January (max 33 days).Life Assurance.Virtual GP services.Pension.Death in service.Note: Traveling to customer premises will be required occasionally, so you must hold a current driving license and have access to your own vehicle. Sota Solutions values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be required to pass an Enhanced DBS check.
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