Systems Administrator

WingSwept is an award-winning managed service provider seeking a Systems Administrator for our team. We're looking for someone who is technically proficient, has the passion to learn, and genuinely cares about other people: their teammates, other coworkers, and our clients. If that's you, please review the details below and apply today if it seems like a good fit.

Responsibilities:

Provide remote and on-site workstation, server, and network support to a growing list of clients

Install, configure and maintain desktop, server, and network appliance equipment

Design and implement various network infrastructure pieces in an SMB environment

Fill various roles as part of a project team to work on various technology-related projects

Manage various backup technologies in order to ensure the integrity of client systems backups

Update knowledge base in order to provide continuity among other company personnel

Communicate ticket status and document updates to clients and technical staff as needed

Provide first level after hours and holiday on-call support on a revolving basis with other staff

Keep information regarding our clients, their data, and other sensitive information confidential

Investigate new technologies for use internally and in client environments

Monitor internal and client services for any possible issues and provide issue resolution

Interact with clients and vendors over the phone and in person in a professional manner

Support InfoSec initiatives and provide technical assistance when required

Provide ticket escalation assistance if and when possible

Minimum Requirements:

Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player.

Must be legally in the US and able to pass a US government background check

High school diploma, at least two years of secondary education preferred

Must have a valid driver license and reliable transportation for travel as far as 75 miles from the office

Must be able to work predominantly from our Chantilly office

Must be able to work a full-time 40-hour work week, with occasional after-hours support (We're open to part-time for an otherwise exceptional fit.)

Exceptional computer and system administration skills on Microsoft-based clients and servers

Firm understanding of networking fundamentals

Good verbal and written communication skills for interactions with customers on a daily basis

Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a “win/win” attitude

Extra Consideration Given For:

Previous experience as a system administrator/engineer or equivalent role

Previous experience with ConnectWise PSA or Datto RMM

Deep and proven knowledge/experience with server and network diagnostics, design, and installation

Expertise with networking topics such as routing, VLANs, QoS, VPN

Expertise with Microsoft Windows Server, MS Exchange, or MS SQL

Expertise with VDI technologies (Citrix XenApp, MS RDS, VMWare View, etc.)

Expertise with virtualization technologies like vSphere and HyperV

Expertise with cloud hosting providers (AWS, Azure, others)

CompTIA Network+, Security+, Microsoft and other industry certifications

Experience with SonicWALL and/or Cisco firewalls and other appliances

Experience with scripting/automation (PowerShell, VBscript, Perl, WSH)

Familiarity with Linux/Unix based operating systems and system administration

Experience with phone wiring and phone switch installation/programming/maintenance

Experience working on project teams or with project management

If this sounds like a good fit for you, please apply today!

Equal Opportunity Employer M/F/Disabled/Veteran

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