Massachusetts Black Women Attorneys
Case Specialist - Malden District Court
Massachusetts Black Women Attorneys, Malden, Massachusetts, us, 02148
Title:
Case Specialist - Malden District Court
Pay Grade:
Grade 7-10
Starting Pay:
$44,865.27
Departmental Mission Statement:
As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system.
Organizational Profile :https://www.mass.gov/orgs/district-court
Notes:
This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.
Position Summary:
This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality.
ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies.
Case Specialist I
- Entry level position, performing a variety of duties which teach them the business of the office.
Case Specialist II
- Second level position, performing more complex case processing functions and administrative support.
Case Specialist III
- Third level position, performing advanced case processing functions with limited supervision.
Case Specialist IV
- Fourth level position, functioning as a resource person and performing the full range of case processing responsibilities.
Duties:
Case Specialist I Duties : Provides customer service, assists with forms, performs case intake duties, prepares documents, answers calls, processes mail, maintains statistics, and performs related duties.
Case Specialist II Additional Duties : Provides specialized customer service, reviews documents for accuracy, performs administrative support, and serves as a floating case specialist.
Case Specialist III Additional Duties : Responds to complex requests, processes complicated cases, assists in training, and provides support during court sessions.
Case Specialist IV Additional Duties : Handles complex inquiries, serves as a resource, prepares various documents, and assists in court sessions.
Job Competencies:
All applicants must demonstrate knowledge and understanding of the following areas:
Ethics and Values : Communicates and demonstrates the ethics and values of the Trial Court.
Mission : Understands and upholds the Trial Court missions.
Applied Knowledge : Understands operations and software related to court departments.
Problem Solving : Ability to address data issues and make recommendations.
Customer Service : Conducts oneself in a courteous manner towards the public.
Performance Measurement : Values performance measures for assessments.
Commitment to Diversity : Promotes diversity and respect.
Collaboration : Works cooperatively with others.
Continuous Learning : Commits to professional development.
Minimum Requirements:
These are the minimum requirements necessary to apply for a position of Case Specialist.
Case Specialist I Requirements : High school graduation, clerical/customer service experience, ability to use personal computers, knowledge of office practices, and effective communication skills.
Case Specialist II Additional Requirements : Two years of experience as a Case Specialist I, understanding of automated systems, and ability to serve the public professionally.
Case Specialist III Additional Requirements : Two years of experience as a Case Specialist II, knowledge of case processing, and ability to work without close supervision.
Case Specialist IV Additional Requirements : Two years of experience as a Case Specialist III, extensive knowledge of case processing, and ability to train employees.
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Case Specialist - Malden District Court
Pay Grade:
Grade 7-10
Starting Pay:
$44,865.27
Departmental Mission Statement:
As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system.
Organizational Profile :https://www.mass.gov/orgs/district-court
Notes:
This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.
Position Summary:
This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality.
ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies.
Case Specialist I
- Entry level position, performing a variety of duties which teach them the business of the office.
Case Specialist II
- Second level position, performing more complex case processing functions and administrative support.
Case Specialist III
- Third level position, performing advanced case processing functions with limited supervision.
Case Specialist IV
- Fourth level position, functioning as a resource person and performing the full range of case processing responsibilities.
Duties:
Case Specialist I Duties : Provides customer service, assists with forms, performs case intake duties, prepares documents, answers calls, processes mail, maintains statistics, and performs related duties.
Case Specialist II Additional Duties : Provides specialized customer service, reviews documents for accuracy, performs administrative support, and serves as a floating case specialist.
Case Specialist III Additional Duties : Responds to complex requests, processes complicated cases, assists in training, and provides support during court sessions.
Case Specialist IV Additional Duties : Handles complex inquiries, serves as a resource, prepares various documents, and assists in court sessions.
Job Competencies:
All applicants must demonstrate knowledge and understanding of the following areas:
Ethics and Values : Communicates and demonstrates the ethics and values of the Trial Court.
Mission : Understands and upholds the Trial Court missions.
Applied Knowledge : Understands operations and software related to court departments.
Problem Solving : Ability to address data issues and make recommendations.
Customer Service : Conducts oneself in a courteous manner towards the public.
Performance Measurement : Values performance measures for assessments.
Commitment to Diversity : Promotes diversity and respect.
Collaboration : Works cooperatively with others.
Continuous Learning : Commits to professional development.
Minimum Requirements:
These are the minimum requirements necessary to apply for a position of Case Specialist.
Case Specialist I Requirements : High school graduation, clerical/customer service experience, ability to use personal computers, knowledge of office practices, and effective communication skills.
Case Specialist II Additional Requirements : Two years of experience as a Case Specialist I, understanding of automated systems, and ability to serve the public professionally.
Case Specialist III Additional Requirements : Two years of experience as a Case Specialist II, knowledge of case processing, and ability to work without close supervision.
Case Specialist IV Additional Requirements : Two years of experience as a Case Specialist III, extensive knowledge of case processing, and ability to train employees.
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