Stellar Innovations
IT Support Specialist-TOP SECRET Clearance Required
Stellar Innovations, Phila, Pennsylvania, United States, 19117
Job ID: 00509-24Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team! The selected applicant will become part of an existing team, in an environment that will challenge you, force you to continuously innovate, and work on solutions that make a difference. There is a future for you here to support highly visible and strategic programs at SIS! If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs then
Stellar Innovations
is the company for you.RESPONSIBILITIES
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.Diagnosing and resolving problems in response to customer reported incidentsPlanning and analysis of work processesResearching and reporting trends and patterns of problemsDeveloping training materials and performing computing/information system training sessionsDeveloping and maintaining problem tracking databasesInstalling, troubleshooting, and maintaining hardware and softwarePerforming backup and recovery operationsConsulting with users to identify needs and requirementsConducting feasibility studies and trade-off analysesPreparing business casesEnsuring the rigorous application of information security/Cybersecurity policies, principles, and practicesMay be required to support DLA’s eProcurement system(s).REQUIRED QUALIFICATIONS
Minimum Experience:
Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.Clearance:
Must possess
TOP SECRET
level security clearance.Citizenship:
U.S. Citizenship is mandatory.Certifications:Computing Environment: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSA: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M.Candidate must be located in one of the following locations: Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; New Cumberland, PA; Tracy, CA; Dayton, OH; Ogden, UT.SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
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Stellar Innovations
is the company for you.RESPONSIBILITIES
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.Diagnosing and resolving problems in response to customer reported incidentsPlanning and analysis of work processesResearching and reporting trends and patterns of problemsDeveloping training materials and performing computing/information system training sessionsDeveloping and maintaining problem tracking databasesInstalling, troubleshooting, and maintaining hardware and softwarePerforming backup and recovery operationsConsulting with users to identify needs and requirementsConducting feasibility studies and trade-off analysesPreparing business casesEnsuring the rigorous application of information security/Cybersecurity policies, principles, and practicesMay be required to support DLA’s eProcurement system(s).REQUIRED QUALIFICATIONS
Minimum Experience:
Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.Clearance:
Must possess
TOP SECRET
level security clearance.Citizenship:
U.S. Citizenship is mandatory.Certifications:Computing Environment: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSA: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M.Candidate must be located in one of the following locations: Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; New Cumberland, PA; Tracy, CA; Dayton, OH; Ogden, UT.SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
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