Special Service for Groups, Inc.
Case Manager
Special Service for Groups, Inc., Los Angeles, California, United States, 90079
Special for Service Groups Inc
Job Announcement
Title:
Case Manager
Division:
HOPICS
FLSA:
Non-Exempt, Full time
Supervisor:
Program Manager
Pay Range:
$23.50-$26 per hour
Revised:
6.2023SummaryUnder the direction of the Supervisor and Program Manager, the Case Manager is responsible for screening and eligibility, service coordination, and triage for families seeking services through the Coordinated Entry System for Families and CS Care System.Essential Functions
Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond FSC subsidy.Create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements.Update the participant’s housing status within twenty-four hours of any change in HMIS and CS Care System.Update information, track services (i.e., Housing Service Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.If there are significant changes during the time the client is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).If the participant is enrolled in any Interim Housing programs, exits must be entered in HMIS the same day. Data must be entered at the very least twice a day in real time if needed.The exit destination must be changed to where the participant has exited to/destination.If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:Program Entry PageStatus Assessment Update PageExit PageEnter case notes within 24 hours in G.I.R.P form in HMIS and CS Care System. Additionally, case notes will be detailed and grammatically correct.Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.Submit weekly Deliverables Report.Submit Productivity Reports as needed or required by management.Work with the Housing Team/Housing Navigation to locate housing and secure housing.Assist clients in applying for units and attend landlord interviews with the client.Work with the client to complete an individualized housing plan and budget to ensure the household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.Complete and update the Monthly Summary Reports and upload into HMIS.Update Status Assessment as needed.Upload the Housing Stability Plans and add the Service and case note that coincide.Attend weekly supervision/case conferencing meetings.Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.Assist clients with identifying the most appropriate housing intervention.Coordinate with other FSC staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move-in assistance.Provide the Program Manager with all required client information and assessment outcomes.Enter data into HMIS and CS Care within 24 hours.Prepare project reports in accordance with funding requirements.Assist in trainings and provide support to necessary staff, providers, and other project partners participating in the project. Participate in all mandatory/mandated program and division meetings and trainings, as assigned by the supervisor and division director.Prepare reports in accordance with program requirements and Division policies.Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.Have knowledge of the referral process, timeframes relating to contact and enrollments into the program.Represent the Agency in a professional manner at meetings and community events.Build trusting relationships by acting with integrity, courtesy, and responsibility even in the face of stress of demanding workplace conditions.Conduct program screening to determine eligibility for Rapid Rehousing and Prevention programs.Communicate effectively with funders, DCFS, and internal personnel.Respond in a timely manner regarding cases and updates.Complete LACDA reports as needed.Conduct home visits.Participate in case conferencing as needed.Engage in DCFS intervention.Maintain regular attendance.Perform other duties as needed.
Minimum Qualifications - Knowledge, Skills and Abilities Required
Associate degree in social services from a state-approved college or university, or other administrative, customer service, social work, or case management business with a minimum of 1-2 years of job-related experience working with homeless individuals and families; case management and homeless program experience preferred. If in recovery, a minimum of three years of being drug and alcohol-free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management, and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required every year or as needed. CPR and First Aid Certification required every two years or as needed with a valid Driver’s License and auto insurance required. Reliable transportation is required. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing. Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
Supervisory Responsibilities
This position does not have any supervisory responsibilities.Environmental Conditions (Working Conditions)
This position is responsible for working in “client-friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.Physical Requirements
The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, and speaking.Mental Requirements
This position will require the individual to handle constant distractions, interruptions, and uncontrollable changes in priorities/work schedules; be able to process information, think, and conceptualize.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer#J-18808-Ljbffr
Job Announcement
Title:
Case Manager
Division:
HOPICS
FLSA:
Non-Exempt, Full time
Supervisor:
Program Manager
Pay Range:
$23.50-$26 per hour
Revised:
6.2023SummaryUnder the direction of the Supervisor and Program Manager, the Case Manager is responsible for screening and eligibility, service coordination, and triage for families seeking services through the Coordinated Entry System for Families and CS Care System.Essential Functions
Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond FSC subsidy.Create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements.Update the participant’s housing status within twenty-four hours of any change in HMIS and CS Care System.Update information, track services (i.e., Housing Service Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.If there are significant changes during the time the client is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).If the participant is enrolled in any Interim Housing programs, exits must be entered in HMIS the same day. Data must be entered at the very least twice a day in real time if needed.The exit destination must be changed to where the participant has exited to/destination.If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:Program Entry PageStatus Assessment Update PageExit PageEnter case notes within 24 hours in G.I.R.P form in HMIS and CS Care System. Additionally, case notes will be detailed and grammatically correct.Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.Submit weekly Deliverables Report.Submit Productivity Reports as needed or required by management.Work with the Housing Team/Housing Navigation to locate housing and secure housing.Assist clients in applying for units and attend landlord interviews with the client.Work with the client to complete an individualized housing plan and budget to ensure the household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.Complete and update the Monthly Summary Reports and upload into HMIS.Update Status Assessment as needed.Upload the Housing Stability Plans and add the Service and case note that coincide.Attend weekly supervision/case conferencing meetings.Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.Assist clients with identifying the most appropriate housing intervention.Coordinate with other FSC staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move-in assistance.Provide the Program Manager with all required client information and assessment outcomes.Enter data into HMIS and CS Care within 24 hours.Prepare project reports in accordance with funding requirements.Assist in trainings and provide support to necessary staff, providers, and other project partners participating in the project. Participate in all mandatory/mandated program and division meetings and trainings, as assigned by the supervisor and division director.Prepare reports in accordance with program requirements and Division policies.Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.Have knowledge of the referral process, timeframes relating to contact and enrollments into the program.Represent the Agency in a professional manner at meetings and community events.Build trusting relationships by acting with integrity, courtesy, and responsibility even in the face of stress of demanding workplace conditions.Conduct program screening to determine eligibility for Rapid Rehousing and Prevention programs.Communicate effectively with funders, DCFS, and internal personnel.Respond in a timely manner regarding cases and updates.Complete LACDA reports as needed.Conduct home visits.Participate in case conferencing as needed.Engage in DCFS intervention.Maintain regular attendance.Perform other duties as needed.
Minimum Qualifications - Knowledge, Skills and Abilities Required
Associate degree in social services from a state-approved college or university, or other administrative, customer service, social work, or case management business with a minimum of 1-2 years of job-related experience working with homeless individuals and families; case management and homeless program experience preferred. If in recovery, a minimum of three years of being drug and alcohol-free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management, and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required every year or as needed. CPR and First Aid Certification required every two years or as needed with a valid Driver’s License and auto insurance required. Reliable transportation is required. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing. Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
Supervisory Responsibilities
This position does not have any supervisory responsibilities.Environmental Conditions (Working Conditions)
This position is responsible for working in “client-friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.Physical Requirements
The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, and speaking.Mental Requirements
This position will require the individual to handle constant distractions, interruptions, and uncontrollable changes in priorities/work schedules; be able to process information, think, and conceptualize.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer#J-18808-Ljbffr