Tecta America Company LLC
Desktop Analyst
Tecta America Company LLC, Los Angeles, California, United States,
Tecta America is the leading commercial roofing company in the U.S. and we are actively looking for great people to help build our team. Ignite your future by adding your talent and experience to Tecta’s success. With over 90 locations and more than 4,000 employees, Tecta is Roofing Redefined.We are seeking a Senior Desktop Analyst for our Rosemont, IL office.The Senior Desktop Analyst will troubleshoot, update, and resolve problems related to software and hardware issues in PC/Windows and Android environments. The Senior Desktop Analyst will prioritize user requests and keep users apprised of the anticipated time the user can expect help to arrive. 99.5% of the end users sit outside of the corporate office, so a successful candidate will have extensive experience providing remote support. This position will be onsite, Monday through Friday, at our Rosemont, IL office location.Job Functions:
Field incoming help requests from end users via telephone, e-mail, and Help Desk ticket system.Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Prioritize and schedule problems. Escalate problems (when required).Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.Identify and learn appropriate software and hardware used and supported by the organization.At times may be asked to perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.Test fixes to ensure problems have been adequately resolved.Perform post-resolution follow-ups to help desk requests.Assume ownership of project-related tasks; work to completion with assistance from provided and created resource base.Knowledge, Skills & Experience:
College degree or equivalent experience.5+ years of IT experience.Experience with ManageEngine Service Desk Plus.Experience with MS Intune & MS SCCM.Experience working in an Active Directory environment.Knowledge and ability to troubleshoot Windows operating systems.Knowledge of computer hardware and laptops.Extensive application support experience with Microsoft Office application suite.Ability to troubleshoot and problem-solve over the phone using various remote support tools.Local Windows Profile management; the ability to migrate users to new computers.Ability to travel domestically (up to 25%).Tecta America offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and paid holidays.Equal Opportunity Employer, including disabled and veterans.
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Field incoming help requests from end users via telephone, e-mail, and Help Desk ticket system.Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Prioritize and schedule problems. Escalate problems (when required).Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.Identify and learn appropriate software and hardware used and supported by the organization.At times may be asked to perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.Test fixes to ensure problems have been adequately resolved.Perform post-resolution follow-ups to help desk requests.Assume ownership of project-related tasks; work to completion with assistance from provided and created resource base.Knowledge, Skills & Experience:
College degree or equivalent experience.5+ years of IT experience.Experience with ManageEngine Service Desk Plus.Experience with MS Intune & MS SCCM.Experience working in an Active Directory environment.Knowledge and ability to troubleshoot Windows operating systems.Knowledge of computer hardware and laptops.Extensive application support experience with Microsoft Office application suite.Ability to troubleshoot and problem-solve over the phone using various remote support tools.Local Windows Profile management; the ability to migrate users to new computers.Ability to travel domestically (up to 25%).Tecta America offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and paid holidays.Equal Opportunity Employer, including disabled and veterans.
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