Peraton
Watch/ Network Administrator
Peraton, Washington, District of Columbia, us, 20022
Watch/ Network Administrator
Job Locations:US-DC-WashingtonRequisition ID
2024-148508
Position Category
Information Technology
Clearance
Top Secret/SCI w/Poly
Responsibilities
Peraton is seeking a NOC Tier 2 Watch/Network Administrator in support of a communication system for the Defense Intelligence Enterprise. This exciting program provides Engineering and Operations for the continual design, transition, operations, and service improvement activities associated with the LAN, WAN, and Unified Communication services (Voice, Video, & Data) on multiple classified and unclassified networks.Tier 2 support of the Network Operation Center provides enhanced customer support and attempts to resolve incidents that sent from Tier 1 support. At Tier 2, incident management usually functions alongside problem management as an analysis of incidents may indicate a larger problem.Tier 2 responsibilities include:Responding to incidents and Service Requests sent by Tier 1, and documenting additional information and solutions as neededSupporting the 24x7 operations of the NOCProviding Incident analysis and identification of potential problemsPerforming root cause analysesPerforming technical refresh activities when requiredResolving Service Requests and entering solutions into the Solutions databaseUsing experience and knowledge to understand/implement potential workaroundsSupporting the configuration, deployment, and management of network monitoring systems used by the technicians to ensure availability and overall performance of system and network services.Accessing network components to research errors, incidents, problems and to perform incident analysis and identify potential problemsAs necessary, escalating Service Requests to Tier 3 or the appropriate organization required for incident resolutionCommunicating changes in health and performance of all designated systems.Supporting the generation of reports and briefings detailing network and Unified Communication operations, including incidents, performance, health, and other analytics.Qualifications
Required Qualifications:Active TS/SCI with poly or ability to pass Polygraph examinationHigh School/GED + 9 Yrs, or Associates + 7 Yrs, or Bachelors + 5 Yrs, or Masters + 3 Yrs, or PhD + 0Information Assurance Technical (IAT) IICisco Certified Network Associate (CCNA)Experience utilizing trouble ticket systems like ServiceNowExcellent customer service, writing and oral communication skillsIn-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services.Demonstrated experience as a Network Administrator in a Network Operations center environmentAbility to multitask and work in a fast-paced environmentPeraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.Target Salary Range
$112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors.
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Job Locations:US-DC-WashingtonRequisition ID
2024-148508
Position Category
Information Technology
Clearance
Top Secret/SCI w/Poly
Responsibilities
Peraton is seeking a NOC Tier 2 Watch/Network Administrator in support of a communication system for the Defense Intelligence Enterprise. This exciting program provides Engineering and Operations for the continual design, transition, operations, and service improvement activities associated with the LAN, WAN, and Unified Communication services (Voice, Video, & Data) on multiple classified and unclassified networks.Tier 2 support of the Network Operation Center provides enhanced customer support and attempts to resolve incidents that sent from Tier 1 support. At Tier 2, incident management usually functions alongside problem management as an analysis of incidents may indicate a larger problem.Tier 2 responsibilities include:Responding to incidents and Service Requests sent by Tier 1, and documenting additional information and solutions as neededSupporting the 24x7 operations of the NOCProviding Incident analysis and identification of potential problemsPerforming root cause analysesPerforming technical refresh activities when requiredResolving Service Requests and entering solutions into the Solutions databaseUsing experience and knowledge to understand/implement potential workaroundsSupporting the configuration, deployment, and management of network monitoring systems used by the technicians to ensure availability and overall performance of system and network services.Accessing network components to research errors, incidents, problems and to perform incident analysis and identify potential problemsAs necessary, escalating Service Requests to Tier 3 or the appropriate organization required for incident resolutionCommunicating changes in health and performance of all designated systems.Supporting the generation of reports and briefings detailing network and Unified Communication operations, including incidents, performance, health, and other analytics.Qualifications
Required Qualifications:Active TS/SCI with poly or ability to pass Polygraph examinationHigh School/GED + 9 Yrs, or Associates + 7 Yrs, or Bachelors + 5 Yrs, or Masters + 3 Yrs, or PhD + 0Information Assurance Technical (IAT) IICisco Certified Network Associate (CCNA)Experience utilizing trouble ticket systems like ServiceNowExcellent customer service, writing and oral communication skillsIn-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services.Demonstrated experience as a Network Administrator in a Network Operations center environmentAbility to multitask and work in a fast-paced environmentPeraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.Target Salary Range
$112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors.
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