City of Huntington Beach
INFORMATION TECHNOLOGY TECHNICIAN
City of Huntington Beach, Huntington Beach, California, us, 92615
Information Services Department
The Information Services (IS) Department provides essential internal services to all City departments through the integration of people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the City to function securely and reliably. We recognize the importance of partnering with City departments to develop technology solutions that are innovative, secure, reliable, cost effective and scalable. We believe in the concept of future proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into three divisions: Technology Engagement & Support, Business Applications and Infrastructure Systems. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department.
The Position
Under close supervision, learns and performs a variety of entry and intermediate-level technical duties in support of minicomputer systems, local and wide area networks, and associated peripheral equipment. Information Technology Technician performs entry and intermediate-level, routine work with clearly established priorities and procedures. Positions assigned to this classification must possess functional knowledge of the basic principles and theories required to perform the work.
Information Technology Technician:
Assigned to service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio-visual equipment; performs remote desktop or on-site assessment to determine cause of problems.Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components.Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders.Assists with routine system backups, upgrades and/or other hardware/software support activities.Connects computers to printers, scanners, personal digital assistants and other peripheral equipment; loads software.Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions.Coordinates with manufacturers for all warranty services equipment.Performs asset inventory and prepares and maintains system documentation.Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software.Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems.Sets up audio visual and computer equipment in conference rooms and other locations for meetings.Minimum Qualifications:Education:High school diploma or equivalent certificate. College-level coursework (minimum 30 semester units) in computer science or other related field preferred. Associate’s Degree in computer science or other closely related field desirable.Experience:One (1) year of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, printers, and configuration of said hardware and associated software.License/Certificate:A valid California Class C driver license with an acceptable driving record required by time of appointment and throughout employment.
APPLICATION AND SELECTION PROCESS
An on-line application must be completed in its entirety.Applicants who best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%) -
tentatively scheduled for October 8, 2024.Selection InterviewBackgroundAppointment
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The Information Services (IS) Department provides essential internal services to all City departments through the integration of people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the City to function securely and reliably. We recognize the importance of partnering with City departments to develop technology solutions that are innovative, secure, reliable, cost effective and scalable. We believe in the concept of future proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into three divisions: Technology Engagement & Support, Business Applications and Infrastructure Systems. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department.
The Position
Under close supervision, learns and performs a variety of entry and intermediate-level technical duties in support of minicomputer systems, local and wide area networks, and associated peripheral equipment. Information Technology Technician performs entry and intermediate-level, routine work with clearly established priorities and procedures. Positions assigned to this classification must possess functional knowledge of the basic principles and theories required to perform the work.
Information Technology Technician:
Assigned to service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio-visual equipment; performs remote desktop or on-site assessment to determine cause of problems.Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components.Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders.Assists with routine system backups, upgrades and/or other hardware/software support activities.Connects computers to printers, scanners, personal digital assistants and other peripheral equipment; loads software.Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions.Coordinates with manufacturers for all warranty services equipment.Performs asset inventory and prepares and maintains system documentation.Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software.Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems.Sets up audio visual and computer equipment in conference rooms and other locations for meetings.Minimum Qualifications:Education:High school diploma or equivalent certificate. College-level coursework (minimum 30 semester units) in computer science or other related field preferred. Associate’s Degree in computer science or other closely related field desirable.Experience:One (1) year of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, printers, and configuration of said hardware and associated software.License/Certificate:A valid California Class C driver license with an acceptable driving record required by time of appointment and throughout employment.
APPLICATION AND SELECTION PROCESS
An on-line application must be completed in its entirety.Applicants who best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%) -
tentatively scheduled for October 8, 2024.Selection InterviewBackgroundAppointment
#J-18808-Ljbffr