VTal Technology Solutions
Systems Analyst
VTal Technology Solutions, Atlanta, Georgia, United States, 30383
Seeking Systems Analyst for a contract role with a State Government organization in Atlanta, GA.
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone, and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third-party support vendors in providing assistance to computer users for a variety of technical issues including networking, end-user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues, and escalate tickets beyond SLAs.
Job Responsibilities
Oversee the daily performance of computer systems and applications.Answer user inquiries regarding computer software or hardware operation to resolve problems.Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Refer major hardware or software problems or defective products to third-party support vendors for service.Develop training materials and procedures, or train users in the proper use of hardware or software.Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications3+ years experience performing as Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.#J-18808-Ljbffr
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone, and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third-party support vendors in providing assistance to computer users for a variety of technical issues including networking, end-user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues, and escalate tickets beyond SLAs.
Job Responsibilities
Oversee the daily performance of computer systems and applications.Answer user inquiries regarding computer software or hardware operation to resolve problems.Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Refer major hardware or software problems or defective products to third-party support vendors for service.Develop training materials and procedures, or train users in the proper use of hardware or software.Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications3+ years experience performing as Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.#J-18808-Ljbffr