Tait North America
Project Implementation Engineer
Tait North America, Houston, Texas, United States, 77246
Scope of the Role
The Project Implementation Engineer will be a primary interface between the customer and Tait. Working with the assigned Project Manager, the Project Implementation Engineer will guide the project from a technical perspective. The Project Implementation Engineer participates in the detailed design, implementation, and acceptance of the solution following the sale.
The Project Implementation Engineer is responsible for developing the design that was created during the sales process into the detailed design that will become the technical framework for the entire system. The Project Implementation Engineer will attend project status calls and is responsible for gathering the information that is required to develop the detailed design.
The Project Implementation Engineer is responsible for the configuration, installation, commissioning, and testing of the system. If subcontractors are involved, the Project Implementation Engineer is responsible for managing the subcontractors from a technical perspective.
It is expected that this role will require travel.
The Project Implementation Engineer will be expected to continue to acquire skills and knowledge through both training and experience in some of the following areas:
Staff leadership and supervision
Oral and written communication
Customer service skills
The design and implementation of mobile radio and RF technology
Emerging communications and network technologies
Planning and resource estimation
Problem solving
Third party integrations
Main Tasks
Interact with customers and staff in a positive and professional manner
Strengthen customer's confidence about Tait's technical competence and responsiveness
Gather and incorporate detailed technical information to finalize the proposed system design ensuring it meets the customer's requirements
Responsible for the day-to-day technical and engineering decisions
Completes or provides oversight of the implementation, commissioning, and acceptance of the solution
Prepare all required technical documentation
Participate in Lessons Learned events both internally and with the customer
Communicate with dealers, system integrators, and end users
Handle escalations to Customer support and TEL Engineering
Perform technical training to end-users and dealers if required
Person SpecificationSkills Requirements
At least 5 years in a mobile communications system engineering role
LMR
Ability to travel
Excellent oral and written communications
Attention to detail; making sure issues do not get dropped
Excellent customer service skills
System design skills that include propagation design and analysis, traffic design and analysis, specification and selection of antenna, transmission and combining equipment, specification and selection of various linking mediums and the analysis of the effect of system components on the overall performance of a network.
Analogue and Digital design.
Reporting Relationships
This position reports directly to the Director of Services.
Involves a significant amount of interaction with the sales management, marketing, RF and system engineers, operations, finance, project management, and product engineering teams.
The Project Implementation Engineer has no direct reports but is responsible for an integrated project team with matrix supervision requirements.
Exposure to all levels of management within the business.
Occupational Safety and HealthAll staff have an obligation to follow Tait policy and procedures. You are required to:
Ensure you know evacuation procedures and the whereabouts of fire exits and fire extinguishers.
Know who your first aider and fire-warden in your area.
Use company supplied protective equipment/clothing where necessary.
Immediately report circumstances you consider may present a hazard to yourself or others.
Report any accident whether minor/major.
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The Project Implementation Engineer will be a primary interface between the customer and Tait. Working with the assigned Project Manager, the Project Implementation Engineer will guide the project from a technical perspective. The Project Implementation Engineer participates in the detailed design, implementation, and acceptance of the solution following the sale.
The Project Implementation Engineer is responsible for developing the design that was created during the sales process into the detailed design that will become the technical framework for the entire system. The Project Implementation Engineer will attend project status calls and is responsible for gathering the information that is required to develop the detailed design.
The Project Implementation Engineer is responsible for the configuration, installation, commissioning, and testing of the system. If subcontractors are involved, the Project Implementation Engineer is responsible for managing the subcontractors from a technical perspective.
It is expected that this role will require travel.
The Project Implementation Engineer will be expected to continue to acquire skills and knowledge through both training and experience in some of the following areas:
Staff leadership and supervision
Oral and written communication
Customer service skills
The design and implementation of mobile radio and RF technology
Emerging communications and network technologies
Planning and resource estimation
Problem solving
Third party integrations
Main Tasks
Interact with customers and staff in a positive and professional manner
Strengthen customer's confidence about Tait's technical competence and responsiveness
Gather and incorporate detailed technical information to finalize the proposed system design ensuring it meets the customer's requirements
Responsible for the day-to-day technical and engineering decisions
Completes or provides oversight of the implementation, commissioning, and acceptance of the solution
Prepare all required technical documentation
Participate in Lessons Learned events both internally and with the customer
Communicate with dealers, system integrators, and end users
Handle escalations to Customer support and TEL Engineering
Perform technical training to end-users and dealers if required
Person SpecificationSkills Requirements
At least 5 years in a mobile communications system engineering role
LMR
Ability to travel
Excellent oral and written communications
Attention to detail; making sure issues do not get dropped
Excellent customer service skills
System design skills that include propagation design and analysis, traffic design and analysis, specification and selection of antenna, transmission and combining equipment, specification and selection of various linking mediums and the analysis of the effect of system components on the overall performance of a network.
Analogue and Digital design.
Reporting Relationships
This position reports directly to the Director of Services.
Involves a significant amount of interaction with the sales management, marketing, RF and system engineers, operations, finance, project management, and product engineering teams.
The Project Implementation Engineer has no direct reports but is responsible for an integrated project team with matrix supervision requirements.
Exposure to all levels of management within the business.
Occupational Safety and HealthAll staff have an obligation to follow Tait policy and procedures. You are required to:
Ensure you know evacuation procedures and the whereabouts of fire exits and fire extinguishers.
Know who your first aider and fire-warden in your area.
Use company supplied protective equipment/clothing where necessary.
Immediately report circumstances you consider may present a hazard to yourself or others.
Report any accident whether minor/major.
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