Huntington Bancshares, Inc.
Customer Experience Banker- (Bilingual Spanish) 53rd/Pulaski Chicago, IL
Huntington Bancshares, Inc., Chicago, Illinois, United States, 60290
Description
Summary:Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services, and technology.Duties and Responsibilities:Providing excellent customer service and effectively resolving customer issues.Being proficient in understanding and educating customers on consumer deposit products and consumer lending.Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.Adhering to all operational, security, risk, and regulatory policies and procedures.Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.Other duties as assigned.Basic Qualifications:High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.Preferred Qualifications:1 year or more in customer service in banking, financial services, or goal-driven retail sales.Cash handling skills.Comfort with technology such as mobile services and online banking services.Exempt Status:
No (eligible for overtime pay)Workplace Type:
OfficeHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
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Summary:Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services, and technology.Duties and Responsibilities:Providing excellent customer service and effectively resolving customer issues.Being proficient in understanding and educating customers on consumer deposit products and consumer lending.Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.Adhering to all operational, security, risk, and regulatory policies and procedures.Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.Other duties as assigned.Basic Qualifications:High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.Preferred Qualifications:1 year or more in customer service in banking, financial services, or goal-driven retail sales.Cash handling skills.Comfort with technology such as mobile services and online banking services.Exempt Status:
No (eligible for overtime pay)Workplace Type:
OfficeHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
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