Tennessee Society of Association Executives
Senior Specialist, Application Support
Tennessee Society of Association Executives, Alexandria, Virginia, us, 22350
Title:
Senior Specialist, Application SupportDepartment/Unit:
Information Technology/Technology and Organizational PerformanceFLSA Status:
Full-time, ExemptLocation:
This position is on-site at the APTA headquarters in Alexandria, VAAbout APTAAPTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Located in Alexandria, Virginia, APTA offers outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.Essential FunctionsActs as a systems resource for all system users. Implements and conducts support and maintenance methodologies.Performs analysis of system data required for reports or data file extracts, ensuring confidentiality.Assists in planning, setup, installation, testing, training, and deployment in production and development environments.Documents, configures, and manages software and application implementation and updates.Provides end user customer support and communication on application statuses, functional issues, and data corrections.Coordinates with other Information Technology staff to efficiently support users.Develops/maintains systems configurations and executes administration and operational duties on systems.Interacts with software vendors to provide optimal solutions to business problems.Provides tailored training to teams and develops instructional materials and user manuals.Creates custom applications to optimize ease of use.Staff ExpectationsUpholds and fosters team values.Complies with all APTA policies and procedures.Performs other duties as assigned to foster achievement of association priorities.QualificationsBachelor's degree in computer science, Information Technology, or Information Systems.5+ years' experience in Information Technology, Technical Support, or Application Administration.Experience with Microsoft Office 365 administration.Experience creating workflows and automations.Experience with Microsoft SharePoint administration.Experience building queries and dashboards.Experience with Microsoft Dynamics.Experience with Microsoft SQL.Exceptional verbal and written communication skills.Extraordinary customer service and relationship management.Experience in interviewing business users and collecting requirements.Critical thinking skills.Desired Knowledge AreasExperience with ticketing systems, demonstrating efficient ticket resolution and effective customer service.Experience with Learning Management System (LMS). Elevate LMS.Experience with Armature Accreditation Management Software and Education Management Solutions.Travel RequirementsNoneHow To ApplyPlease send a resume and cover letter, including salary requirements, when applying.Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.The American Physical Therapy Association is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.
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Senior Specialist, Application SupportDepartment/Unit:
Information Technology/Technology and Organizational PerformanceFLSA Status:
Full-time, ExemptLocation:
This position is on-site at the APTA headquarters in Alexandria, VAAbout APTAAPTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Located in Alexandria, Virginia, APTA offers outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.Essential FunctionsActs as a systems resource for all system users. Implements and conducts support and maintenance methodologies.Performs analysis of system data required for reports or data file extracts, ensuring confidentiality.Assists in planning, setup, installation, testing, training, and deployment in production and development environments.Documents, configures, and manages software and application implementation and updates.Provides end user customer support and communication on application statuses, functional issues, and data corrections.Coordinates with other Information Technology staff to efficiently support users.Develops/maintains systems configurations and executes administration and operational duties on systems.Interacts with software vendors to provide optimal solutions to business problems.Provides tailored training to teams and develops instructional materials and user manuals.Creates custom applications to optimize ease of use.Staff ExpectationsUpholds and fosters team values.Complies with all APTA policies and procedures.Performs other duties as assigned to foster achievement of association priorities.QualificationsBachelor's degree in computer science, Information Technology, or Information Systems.5+ years' experience in Information Technology, Technical Support, or Application Administration.Experience with Microsoft Office 365 administration.Experience creating workflows and automations.Experience with Microsoft SharePoint administration.Experience building queries and dashboards.Experience with Microsoft Dynamics.Experience with Microsoft SQL.Exceptional verbal and written communication skills.Extraordinary customer service and relationship management.Experience in interviewing business users and collecting requirements.Critical thinking skills.Desired Knowledge AreasExperience with ticketing systems, demonstrating efficient ticket resolution and effective customer service.Experience with Learning Management System (LMS). Elevate LMS.Experience with Armature Accreditation Management Software and Education Management Solutions.Travel RequirementsNoneHow To ApplyPlease send a resume and cover letter, including salary requirements, when applying.Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.The American Physical Therapy Association is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.
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