Senior Computer Engineer - MGM National Harbor

The SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:As a Senior Computer Engineer, you will be responsible for implementing and reinforcing known company IT standards and processes.THE STARTING RATE:$37.50THE DAY-TO-DAY:Trains and mentors Computer Engineer personnel on servers, operating systems, property applications, and automation tools.Monitors the MGM National Harbor Help Desk queues and works cooperatively with the Corporate IT department, National Harbor IT department, and vendors to facilitate correction of incidents and problems.Acts as the property expert on technologies, setting priorities in incident resolution, and executing resolutions.Responsible for driving high priority incident resolution within the set SLA.Administers Data Center systems, servers, and technology projects.Partners with Corporate IT on monitoring backups and other batch jobs and resolving issues as they arise.Installs PC, server, and network hardware/software.Performs troubleshooting and preventive maintenance on PCs, printers, servers, network equipment and other hardware. Installs service releases and performs routine maintenance on desktop applications.Maintains licensing information for all applications and operating systems using an established process.Answers inquiries in person and via telephone, e-mail, and voicemail concerning the use of computer hardware and software.Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift.Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.Responds effectively to guest inquiries related to MGM National Harbor and the National Harbor area providing excellent guest service.Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.THE MINIMUM REQUIREMENTS:Two (2) year college degree in Information Systems/Technology, Computer Science, Computer Engineering, or a related field.4+ years of prior relevant experience.Work varied shifts, to include weekends and holidays.THE IDEAL CANDIDATE:Cross-platform experience, and the expertise to identify and resolve integration issues.Network+ and/or MCP Certification.THE PERKS & BENEFITS:Health, vision, and dental insurance.401k plan.Paid lunch breaks with access to the Employee Dining Room.Professional development opportunities.Tuition reimbursement.Exclusive discounts on entertainment, food, hotel stays, and more.Are you ready to JOIN THE SHOW? Apply today!

#J-18808-Ljbffr