California State University, Sacramento
Member Services Analyst
California State University, Sacramento, Sacramento, California, United States, 95828
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Job no:
542142Work type:
StaffLocation:
SacramentoCategories:
Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title:
Member Services AnalystClassification Title:
Administrative Analyst/Specialist - Exempt IPriority Application Date (Posting will remain open until filled): Sunday, September 8, 2024 @ 11:55 p.m. PSTHiring PreferenceEligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.Position SummaryThis position provides administrative support for the day-to-day and long-range operations of the Alumni Relations department, including alumni/customer service, membership processing, data reporting and analytics, data integrity, participation processing, gift acceptance and processing, calendaring, alumni research, and support for donor relations and engagement. The Member Services Analyst must be very organized with attention to detail and have strong interpersonal skills with an ability to work well with others and promote collaboration and communication within the division. This position reports directly to the Assistant Vice President of Alumni Services with project work direction from the Lead Alumni Communications and Outreach Officer.Overall, the Member Services Analyst supports the goals of Alumni Relations and the mission of the Sacramento State Alumni Association, to inspire belonging, create lifelong connections, and amplify pride as a Hornet family through community engagement, communication, and celebration.FLSA : Exempt (Not eligible for overtime compensation)Anticipated Hiring Range : Anticipated hiring at the minimum of the classification range ($4,598 per month)CSU Classification Salary Range : $4,598 per month - $8,318 per monthWork Hours : Monday - Friday, 8:00 am - 5:00 pm, Partial telework schedule (1 work from home day per week) may be available after training period, subject to management approval.Department InformationOperating as an interdependent alumni organization, Alumni Relations (a campus department) and the Sacramento State Alumni Association (a 501 (c)(3) non-profit organization), our mission is to connect, engage and celebrate the alumni, students and friends of Sacramento State while building lifelong relationships that support the future of our University.To accomplish this, we engage volunteer leaders through the Alumni Association Board of Directors, Board Committees, and Alumni Chapters and Networks, in encouraging philanthropic support, supporting the mission of the University and overall striving to create an inclusive community of engaged alumni.We are responsible for planning and funding engagement programs, alumni recognition/awards events, mixers, reunions, recent graduate activities, student engagement, and alumni communications. In addition to these engagement opportunities, we award scholarships, manage and maintain the Leslie & Anita Harper Alumni Center, solicit programmatic sponsorships and scholarship donations, and support Alumni Association Membership.Minimum QualificationsEntry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.Required QualificationsComputer proficiency with proven ability to use standard office software (e.g., Microsoft Office Suite), internet search engines, CRM database applications; and other tools to process data and create reports.Strong interpersonal skills with the ability to interact in an effective and appropriate manner with diverse populations.Highly developed problem-solving skills, with demonstrated sound judgement in identifying issues, evaluating the situation, interpreting and applying policies and procedures, defining objectives, and formulating a recommended plan of action.Experience in maintaining, monitoring, and tracking participation, engagement metrics, communication metrics, and financial support with online payment reconciliations and fund balances;Effective analytical skills with the ability to write concise, detailed, and accurate reportsStrong verbal and written communication skillsOrganizational skills with the ability to meet multiple deadlines and achieve established goals in a fast-paced environmentAbility to work independently as well as collaborativelyAbility to deal with confidential matters with tact and sensitivityExcellent verbal and written communication skills.Demonstrated project management and organizational skills; ability to set priorities and meet deadlines, while balancing multiple projects and maintaining accuracy.Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.Work Schedule Requirements:Ability to work evenings and weekends, as needed.Conditions of Employment:Ability to successfully complete a background check.Preferred Qualifications:Knowledge of alumni engagement, fundraising and philanthropic principles and practicesOne to three years of similar experience in a university, not-for-profit, philanthropic or member-based environment, preferably in Alumni Relations or Advancement Services, with demonstrated use of technology solutions.Experience using a complex customer relationship management (CRM) databaseExperience in gift processing or similar fieldExperience with AdobeSign, OnBase, and/or other toolsExperience with project management systemsExperience in using PeopleSoft/CFS/FDW Finance and CMS Human Resource applicationsAbility to use query tools such as CognosDocuments Needed to Apply:ResumeAs part of your application, you will be prompted to respond to the following Diversity Statement:As an equal opportunity employer with a diverse campus community, Sacramento State is committed to creating an inclusive and effective environment for students, staff, faculty and alumni. What contributions are you most proud of that exemplify your awareness and sensitivity towards promoting an inclusionary environment? What have you learned from working with diverse populations? Please limit your response to 500 words.Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu.Under the Clery Act, this position
may
be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.Effective May 2023, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health applicable to their age, medical condition, and other relevant indications.Out of State Employment:Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).Note to Applicants:Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.Advertised:
August 22, 2024 (8:40 AM) Pacific Daylight TimeApplications close:
Open Until FilledUnit 9 - CSUEU - Technical Support ServicesJob Search Category/DisciplineAdministrativeTime BasisFull TimeWorkplace Type (Exclude Inst Fac)Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
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Job no:
542142Work type:
StaffLocation:
SacramentoCategories:
Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title:
Member Services AnalystClassification Title:
Administrative Analyst/Specialist - Exempt IPriority Application Date (Posting will remain open until filled): Sunday, September 8, 2024 @ 11:55 p.m. PSTHiring PreferenceEligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.Position SummaryThis position provides administrative support for the day-to-day and long-range operations of the Alumni Relations department, including alumni/customer service, membership processing, data reporting and analytics, data integrity, participation processing, gift acceptance and processing, calendaring, alumni research, and support for donor relations and engagement. The Member Services Analyst must be very organized with attention to detail and have strong interpersonal skills with an ability to work well with others and promote collaboration and communication within the division. This position reports directly to the Assistant Vice President of Alumni Services with project work direction from the Lead Alumni Communications and Outreach Officer.Overall, the Member Services Analyst supports the goals of Alumni Relations and the mission of the Sacramento State Alumni Association, to inspire belonging, create lifelong connections, and amplify pride as a Hornet family through community engagement, communication, and celebration.FLSA : Exempt (Not eligible for overtime compensation)Anticipated Hiring Range : Anticipated hiring at the minimum of the classification range ($4,598 per month)CSU Classification Salary Range : $4,598 per month - $8,318 per monthWork Hours : Monday - Friday, 8:00 am - 5:00 pm, Partial telework schedule (1 work from home day per week) may be available after training period, subject to management approval.Department InformationOperating as an interdependent alumni organization, Alumni Relations (a campus department) and the Sacramento State Alumni Association (a 501 (c)(3) non-profit organization), our mission is to connect, engage and celebrate the alumni, students and friends of Sacramento State while building lifelong relationships that support the future of our University.To accomplish this, we engage volunteer leaders through the Alumni Association Board of Directors, Board Committees, and Alumni Chapters and Networks, in encouraging philanthropic support, supporting the mission of the University and overall striving to create an inclusive community of engaged alumni.We are responsible for planning and funding engagement programs, alumni recognition/awards events, mixers, reunions, recent graduate activities, student engagement, and alumni communications. In addition to these engagement opportunities, we award scholarships, manage and maintain the Leslie & Anita Harper Alumni Center, solicit programmatic sponsorships and scholarship donations, and support Alumni Association Membership.Minimum QualificationsEntry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.Required QualificationsComputer proficiency with proven ability to use standard office software (e.g., Microsoft Office Suite), internet search engines, CRM database applications; and other tools to process data and create reports.Strong interpersonal skills with the ability to interact in an effective and appropriate manner with diverse populations.Highly developed problem-solving skills, with demonstrated sound judgement in identifying issues, evaluating the situation, interpreting and applying policies and procedures, defining objectives, and formulating a recommended plan of action.Experience in maintaining, monitoring, and tracking participation, engagement metrics, communication metrics, and financial support with online payment reconciliations and fund balances;Effective analytical skills with the ability to write concise, detailed, and accurate reportsStrong verbal and written communication skillsOrganizational skills with the ability to meet multiple deadlines and achieve established goals in a fast-paced environmentAbility to work independently as well as collaborativelyAbility to deal with confidential matters with tact and sensitivityExcellent verbal and written communication skills.Demonstrated project management and organizational skills; ability to set priorities and meet deadlines, while balancing multiple projects and maintaining accuracy.Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.Work Schedule Requirements:Ability to work evenings and weekends, as needed.Conditions of Employment:Ability to successfully complete a background check.Preferred Qualifications:Knowledge of alumni engagement, fundraising and philanthropic principles and practicesOne to three years of similar experience in a university, not-for-profit, philanthropic or member-based environment, preferably in Alumni Relations or Advancement Services, with demonstrated use of technology solutions.Experience using a complex customer relationship management (CRM) databaseExperience in gift processing or similar fieldExperience with AdobeSign, OnBase, and/or other toolsExperience with project management systemsExperience in using PeopleSoft/CFS/FDW Finance and CMS Human Resource applicationsAbility to use query tools such as CognosDocuments Needed to Apply:ResumeAs part of your application, you will be prompted to respond to the following Diversity Statement:As an equal opportunity employer with a diverse campus community, Sacramento State is committed to creating an inclusive and effective environment for students, staff, faculty and alumni. What contributions are you most proud of that exemplify your awareness and sensitivity towards promoting an inclusionary environment? What have you learned from working with diverse populations? Please limit your response to 500 words.Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu.Under the Clery Act, this position
may
be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.Effective May 2023, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health applicable to their age, medical condition, and other relevant indications.Out of State Employment:Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).Note to Applicants:Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.Advertised:
August 22, 2024 (8:40 AM) Pacific Daylight TimeApplications close:
Open Until FilledUnit 9 - CSUEU - Technical Support ServicesJob Search Category/DisciplineAdministrativeTime BasisFull TimeWorkplace Type (Exclude Inst Fac)Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
#J-18808-Ljbffr